Customer Service Representative (CSR)

Citigroup Business Process Solutions

Is a verified Kalibrr employer

100 openings
Preferred Educational Attainment
Graduated from college
2 months ago
Application deadline
in 10 months
Recruiter responds
30% of the time
Recruiter last seen
3 days ago
Banking / BPO
Employment Type
Full time
27,000.00 - 31,000.00 PHP per month
Office Address
27th Floor PBCOM Tower Ayala Avenue, Makati, Philippines
Minimum Qualifications:
Graduated from college
  • Has work experience in an international BPO/Call Center setting
  • High School graduates with 1 year BPO experience / College graduates are also welcome to apply
  • Above Average English Communication Skills
  • Amenable to work in Makati and Bonifacio Global City, Taguig
  • Amenable working on shifts, holidays, weekends & extended work hours
  • Applicants should be a Filipino citizen or hold relevant residence status
Job Description

• Provide ‘world-class’ service excellence to Citi clients by offering consistent telephone banking experience
• Attend to both inbound & outbound telephone calls in accordance with the standard operating procedures
• Processing of Online banking transactions which include financial entries & data maintenance
• Identify sales opportunities to further enhance Citi's client relationships

Perks and Benefits
Time Off
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Retirement Benefit Plans
  • Life Insurance
  • Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans
  • Transportation Allowances
  • Performance Bonus
About Citigroup Business Process Solutions
Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including Consumer Banking and Credit, Corporate and Investment Banking, Securities Brokerage, and Wealth Management. Citigroup Business Process Solutions Pte. Ltd. (CBPS) provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services.

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