Customer Service Representative (International Account)

Citigroup Business Process Solutions

  • Makati, Philippines
  • 27,000.00 - 31,000.00 PHP / month
  • Full time
Posted 4 months ago and deadline of application is on 30 Aug
Recruiter was just hiring 2 days ago

Job Description

  • Provide ‘world-class’ service excellence to Citi clients by offering consistent telephone banking experience
  • Attend to both inbound & outbound telephone calls in accordance with the standard operating procedures
  • Processing of Online banking transactions which include financial entries & data maintenance
  • Identify sales opportunities to further enhance Citi's client relationships

Minimum Qualifications

  • Has work experience in an international BPO/Call Center setting
  • HS grad with 1 year BPO experience also welcome to apply
  • Above Average English Communication Skills
  • Amenable working on shifts, holidays, weekends & overtime
  • Applicants should be Filipino citizens or hold relevant residence status

Perks and Benefits

  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Retirement Benefit Plans Retirement Benefit Plans
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Associate / Supervisor
Job category
Accounting and Finance
Educational requirement
Graduated from high school
Office Address
27th Floor PBCOM Tower Ayala Avenue, Makati, Metro Manila, Philippines
Industry
Banking / BPO
Website

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About Citigroup Business Process Solutions

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including Consumer Banking and Credit, Corporate and Investment Banking, Securities Brokerage, and Wealth Management. Citigroup Business Process Solutions Pte. Ltd. (CBPS) provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services. www.citibank.com.ph/careers
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