Customer Solutions Officer (CSO)
Citigroup Business Process Solutions Pte. Ltd.
- Taguig, PhilippinesTaguig, NCR, PhilippinesTaguigNCRPhilippinesPhilippines
- ₱26,000.00 - ₱33,000.00 / monthPHP260003300026000MONTH
- Full timeFULL_TIME
Job Description
Position Title: Customer Solutions Officer (CSO)
Responsibilities:
- Provide world-class service excellence to clients by offering a consistent telephone banking experience
- Attend to inbound and outbound telephone calls in accordance with standard operating procedures
- Process online banking transactions which include financial entries and data maintenance
- Identify opportunities to further enhance relationships with our existing clients
Benefits in Working at Citi:
We offer a competitive salary package of 26K and other great benefits including:
- HMO Health Insurance from day 1 for you and your unlimited qualified dependents
- Life Insurance from day 1
- Tuition Reimbursement
- Retirement Plan
- Staff Loan
- Bereavement Assistance
- You will also learn the basics of being a banker thru mastery of global banking and financial services of Citi
- Opportunity to interface with multicultural clients across the globe (Speak with clients from US, UK, Australia & Singapore)
Career Growth:
- Citi Philippines will continue to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza
- Be part of our pioneer or fast-growing teams of Customer Service Officers
- In CBPS, there are team leaders, managers, operations heads who started as CSOs and were trained and developed from within
- Enjoy talent development programs that can make you part of the future leaders of Citi
Phone Interview: Call Center Agent | Earn 26-33k + Retirement Plan + HMO Day 1
CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs. Applicants must be willing to work in Bonifacio Global City.
*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third-party service providers, to hold, use and otherwise process my data in connection with my job application.
Minimum Qualifications
Requirements:
- College Graduates of a Bachelor’s Degree or any 4-year Course
- High School graduates must have at least 6 months experience in an international BPO / call center role
- Must have available Transcript of Records/Diploma/Certificate of Grades/Certificate of Graduation
- Fluent in English and the ability to communicate daily with clients in English
- Amenable working on shifting schedule, holidays, weekends & extended work hours
- Amenable to working in BGC, Taguig
- Applicants should be Filipino citizens or hold relevant residence status
Perks and Benefits
- Retirement Benefit Plans
- Life Insurance
- Medical / Health Insurance
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
Required Skills
- Persuasion and Negotiation
- Customer Service
- Reading Comprehension
- Critical Thinking
- Typing
- Communication Skills
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Taguig, Metro Manila, Philippines