Citigroup Business Process Solutions Pte. Ltd.
Citigroup Business Process Solutions Pte. Ltd.

Customer Solutions Officer (CSO)  

Citigroup Business Process Solutions Pte. Ltd.

 
  • Taguig, Philippines
    Taguig, NCR, Philippines
    Taguig
    NCR
    Philippines
    Philippines
  • ₱26,000.00 - ₱33,000.00 / month
    PHP
    26000
    33000
    26000
    MONTH
  • Full timeFULL_TIME

Expired 3 years ago

2021-03-31T07:16:38.018142+00:00
Job closed.

Job Description

Position Title: Customer Solutions Officer (CSO)


Responsibilities:

  • Provide world-class service excellence to clients by offering a consistent telephone banking experience
  • Attend to inbound and outbound telephone calls in accordance with standard operating procedures
  • Process online banking transactions which include financial entries and data maintenance
  • Identify opportunities to further enhance relationships with our existing clients


Benefits in Working at Citi:
We offer a competitive salary package of 26K and other great benefits including:

  • HMO Health Insurance from day 1 for you and your unlimited qualified dependents
  • Life Insurance from day 1
  • Tuition Reimbursement
  • Retirement Plan
  • Staff Loan
  • Bereavement Assistance
  • You will also learn the basics of being a banker thru mastery of global banking and financial services of Citi
  • Opportunity to interface with multicultural clients across the globe (Speak with clients from US, UK, Australia & Singapore)

Career Growth:

  • Citi Philippines will continue to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza
  • Be part of our pioneer or fast-growing teams of Customer Service Officers
  • In CBPS, there are team leaders, managers, operations heads who started as CSOs and were trained and developed from within
  • Enjoy talent development programs that can make you part of the future leaders of Citi

Phone Interview: Call Center Agent | Earn 26-33k + Retirement Plan + HMO Day 1

CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs. Applicants must be willing to work in Bonifacio Global City.


*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third-party service providers, to hold, use and otherwise process my data in connection with my job application.

Minimum Qualifications

Requirements:

  • College Graduates of a Bachelor’s Degree or any 4-year Course
  • High School graduates must have at least 6 months experience in an international BPO / call center role
  • Must have available Transcript of Records/Diploma/Certificate of Grades/Certificate of Graduation
  • Fluent in English and the ability to communicate daily with clients in English
  • Amenable working on shifting schedule, holidays, weekends & extended work hours
  • Amenable to working in BGC, Taguig
  • Applicants should be Filipino citizens or hold relevant residence status

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave

Required Skills

  • Persuasion and Negotiation
  • Customer Service
  • Reading Comprehension
  • Critical Thinking
  • Typing
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Taguig, Metro Manila, Philippines
Industry
Investment Banking / Venture
Vacancy
100 openings
Website
https://jobs.citi.com

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About Citigroup Business Process Solutions Pte. Ltd.

Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here. We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career. Citigroup Business Process Solutions Pte. Ltd. (CBPS) provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services. *By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.

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