Collections Analyst  

Why We Exist

The most awarded digital bank in the Philippines & the fastest growing bank in ASEAN.

We entered the Philippines market to spark the future-ready, customer-obsessed transformation in the financial services sector. Since our launch, we have rallied behind the vision of bringing an accessible and seamless banking experience to the consumers while helping them achieve financial freedom. We aim to be the most trusted digital bank for every Filipino.

The People & Culture

We call ourselves CIMB Mavericks - unique individuals who are thriving in a fast-paced and highly competitive environment. Everyone who joins CIMB Bank is not afraid to own big responsibilities and are very persistent in creating new ways to achieve our goals. Aside from looking after our own successes, we embody malasakit and ensure that we also take care of our colleagues’ feat. Every day we are fueled by our shared purpose. To top it off, we thrive in a modern work environment which allows us to be fun to the core.

Key Responsibilities

1. Call delinquent loan borrowers
2. Process ticket requests via OTRS
3. Endorse accounts for LC waiver
4. Endorse accounts for SMS sending
5. Resolve complaints
6. Probe other contact number thru character reference
7. Perform skip tracing
8. Check other contact numbers in WAT
9. Offer payment arrangements
10. Offer other payment options

Qualifications:

• At least 1 year of working experience in the related field preferably in banking or financial services
• Must be excellent in both analytical and verbal communication skills
• Must be willing to work in a contact center environment

Required Competencies:

• Collections Experience
• Strong attention to detail
• Willing to render overtime when necessary
• Strong negotiation skills
• Good communication skills