QA Analyst | Customer Service
CIMB Bank Philippines
- Taguig, Philippines28th Floor ORE Central, 31st Street , Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ContractualCONTRACTOR
Expired 4 years ago
2020-08-06T16:00:00+00:00Job Description
Key Responsibilities:
1. Keeps up to date and promotes best practices in QA - Customer Service
2. Address problems through making sound decisions based on factual information, previous patterns, and application of acquired experience
3. Collaborate with peers
4. Assess risks when business decisions are made
Minimum Qualifications
Qualifications:
1. College graduate with at least 2 to 3 years of Contact Center experience in a banking or financial services environment
2. Minimum 2 to 3 years experience as Quality Assurance Analyst with strong track records
3. Handled Banking related customer service via call and email, such as deposit accounts, personal loans, and general customer service queries
Required Competencies and Skills:
1. Strong communication and listening skills
2. Strong analytical and investigative skills
3. Strong problem solving skills
4. Superior customer service orientation
5. Data management skills
6. Superior sense of urgency
7. Excellent critical thinking skill
8. Excellent writing skills
9. Ability to identify and track relevant KPIs
10. Fast learner and always aim for superior service quality
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 31st Street, Taguig, Metro Manila, Philippines
- Industry
- Banking/Financial Institutions
- Vacancy
- 2 openings
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