CIMB Bank Philippines
CIMB Bank Philippines

Community Manager  

CIMB Bank Philippines

 
  • Taguig, Philippines
    28th Floor ORE Central, 31st Street , Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-08-20T06:49:23.621316+00:00
Job closed.

Job Description

Key Responsibilities

  1. Respond to messages, comments and reviews in a timely manner on all social media accounts.
  2. Monitor and report on feedback and online reviews
  3. Ensures that all complaints are handled to the highest quality and fulfilled according to our standard turnaround time
  4. Analyzes the current scenario of a customer concern, locate, and highlight certain issues which requires immediate response, and tracks that critical problem, monitor it appropriately, and manage the escalating situation.
  5. Assures availability if a problem arises during the monitoring period, closing the escalation process once the monitoring period is completed successfully, and ensuring customer satisfaction before closing the escalation
  6. Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  7. Liaise with Products, Business Development, MBE department to stay updated on new products and features
  8. Build preofessional relationships with customers, industry professionals and journalists
  9. Ensure familiarity with the policies and procedures
  10. Communicate accurate information to agents and/or customers, as well as recognize potential additions or modification to policies or procedure
  11. Responsible for acting as a Subject Matter Expert (SME) in the operations floor

Minimum Qualifications

Qualifications

  • College graduate with at least 2 to 3 years of contact centre experience in a banking or financial services environment
  • Minimum 2 to 3 years experience in customer experience
  • Handled all customer service call types such as deposit accounts, personal loans, and general customer service queries

Required Competencies and Skills

  • Strong communication skills
  • Strong analytical and investigative skills
  • Strong problem solving skills
  • Superior customer service orientation
  • Data management skills
  • Superior sense of urgency
  • Excellent critical thinking skills
  • Excellent writing skills
  • Hands on experience with social media management
  • Ability to identify and track relevant KPIs

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
31st Street, Taguig, Metro Manila, Philippines
Industry
Banking/Financial Institutions
Vacancy
1 opening
Website
https://www.cimbbank.com.ph/en/home.html

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About CIMB Bank Philippines

Why We Exist: The most awarded digital bank in the Philippines. We entered the Philippines market to spark the future-ready, customer-obsessed transformation in the Banking sector. Since our launch, we have rallied behind the vision of bringing an accessible and seamless banking experience to the consumers while helping them achieve financial freedom. We aim to be the most trusted digital bank for every Filipino. The People & Culture: We call ourselves CIMB Mavericks - unique individuals who are thriving in a fast-paced and highly competitive environment. Everyone who joins CIMB Bank is not afraid to own big responsibilities and are very persistent in creating new ways to achieve our goals. Aside from looking after our own successes, we embody malasakit and ensure that we also take care of our colleagues’ feat. Every day we are fueled by our shared purpose. To top it off, we thrive in a modern work environment which allows us to be fun to the core.

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