Customer Care Associate

CIMB Bank Philippines

  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • 18,000.00 - 20,000.00 PHP / monthPHP18,000.0020,000.0018,000.00MONTH
  • Full time
Posted 11 days ago and deadline of application is on 14 Aug
Recruiter was hiring 2 hours ago

Customer Care Associate

CIMB Bank Philippines

Job Description

1. Serves as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

2. Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards

3. Conducts necessary analyses to address client needs

4. Communicates resolutions to clients

5. Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding CIMB PH, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Minimum Qualifications

Qualifications

1. College graduate with at least 2 to 3 years of Contact Center experience in a banking or financial services environment
2. Minimum 2 to 3 years experience as a Customer Service Representative with strong track records
3. Handled Banking related customer service via call and email, such as deposit accounts, personal loans, and general customer service queries
4. Have experience as a live chat agent is preferable

Required Competencies and Skills

1. Strong communication and listening skills
2. Strong analytical and investigative skills
3. Strong problem-solving skills
4. Superior customer service orientation
5. Data management skills
6. Superior sense of urgency
7. Excellent critical thinking skill
8. Excellent writing skills
9. Ability to identify and track relevant KPIs
10. Fast learner and always aim for superior service quality

Required Skills

  • Telephone Skills
  • Attention to Detail
  • Customer Service
  • Time Management
  • Deductive Reasoning

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Taguig, Metro Manila, Philippines
Industry
Banking/Financial Institutions
Vacancy
5 openings
Website
https://www.cimbbank.com.ph/en/home.html

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About CIMB Bank Philippines

CIMB Bank Philippines is a mobile-first, all-new digital bank headquartered in Bonifacio Global City, Metro Manila. We are transforming the way Filipinos experience banking with our innovative concept of paperless account opening anytime, anywhere and no fees-- all powered via our easy to use CIMB Bank PH app. Advocating a simple, fast and convenient banking experience—as how it should be. We are an agile team of young and dynamic talents coming from various backgrounds that champion excellence in everything that we do. In only our first year, we have been recognized and awarded by Global Finance as the Best Digital Consumer Bank in the Philippines pioneering impactful initiatives that are reshaping the banking landscape. With a total of 12 awards, highlighting in disruptive banking initiatives and employer branding, we are the fastest growing digital bank in the country. Forward your passion in the team committed to nation-building and driving financial inclusion. Forward your ambition in molding the future of financial services. Forward your career in this all-new digital bank!