Collections Analyst

CIMB Bank Philippines

  • Taguig, Philippines
    28th Floor ORE Central, 31st Street , Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 5 days ago and deadline of application is on 29 Jul
Recruiter was hiring 18 minutes ago

Collections Analyst

CIMB Bank Philippines

Job Description

  • To work and perform dunning to all delinquent customers
  • To negotiate and provide assistance to customers
  • To carry out all the recoveries functions as per the assigned account as set by the management
  • To achieve, meet and exceed targets set by the Bank.
  • Ensure compliance with systems, controls, and guidelines of the Bank.
  • To ensure compliance with the circulars and guidelines outlined in delivering results
  • Ensure prompt and appropriate action and follow up for all assigned accounts.
  • Update remarks in the collection system on the follow-up actions taken.
  • To review, propose and recommend appropriate recoveries actions for approval ie. Skip tracing, field verification, legal action, etc.
  • Attend to customer inquiries and complaints ( Walk-in or call )
  • Carry out action plans and strategies set by the management.
  • Manage and liaise with external service providers as directed
  • Establish and maintain accurate records
  • Update account status records and collection efforts in the collection system
  • Address and provide assistance to customer inquiries/concerns and/or complaints from whatever channel it comes from
  • Undertake any other duties and responsibilities as assigned by Management from time to time

Minimum Qualifications

  • Finished college with any type of degree
  • At least 1 year of experience with collections; open to fresh graduates as well
  • Must be excellent in both analytical and verbal communication skills
  • Must be willing to work in a contact center environment

Required Skills

  • Telephone Skills
  • Persuasion and Negotiation
  • Attention to Detail
  • Time Management
  • Critical Thinking
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Administration and Coordination
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
31st Street, Taguig, Metro Manila, Philippines
Banking/Financial Institutions
2 openings

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About CIMB Bank Philippines

CIMB Bank Philippines is a mobile-first, all-new digital bank headquartered in Bonifacio Global City, Metro Manila. We are transforming the way Filipinos experience banking with our innovative concept of paperless account opening anytime, anywhere and no fees-- all powered via our easy to use CIMB Bank PH app. Advocating a simple, fast and convenient banking experience—as how it should be. We are an agile team of young and dynamic talents coming from various backgrounds that champion excellence in everything that we do. In only our first year, we have been recognized and awarded by Global Finance as the Best Digital Consumer Bank in the Philippines pioneering impactful initiatives that are reshaping the banking landscape. With a total of 10 awards, highlighting in disruptive banking initiatives and employer branding, we are the fastest growing digital bank in the country. Forward your passion in the team committed to nation-building and driving financial inclusion. Forward your ambition in molding the future of financial services. Forward your career in this all-new digital bank!