Service Desk Assistant

CIIT College of Arts and Technology

Posted 10 days ago and deadline of application is on 3 Apr
Recruiter was just hiring 2 days ago

Job Description

  • ​Provides first line support to internal customers, assisting them with hardware, software, and communications problem by phone, email, and desk-side support.
  • Ensures all support calls and service requests are logged and administered using the appropriate service desk software (JIRA) and working to any Service Level Agreement.
  • Ensures support calls are escalated to the appropriate member of the internal/external team, using the agreed escalation procedures.
  • Assists the administration of staff joining (On Board), leaving (Off Board) or moving within the organization in relation to the creation of user accounts, password creation, email accounts, and security access.
  • Assists with IT Assets monitoring and updating, including but not limited to Workstations, Monitors, Printers, Tablets and all IT-related equipment, to make sure they are working properly and getting regular maintenance.
  • Assists with procurement and installation of new servers, technology, etc.
  • Assists with routine checks of all systems and technical equipment of the school / organization.

Minimum Qualifications

  • Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Required skills: Windows Server Active Directory management, Linux Server Administration, CCNA or equivalentt, General troubleshooting of computer related issues
  • Required languages: English
  • At least 2 years of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
  • Tech Skills: Must be knowledgeable in Networks (LAN and WAN) - CCNA Preferred. Also have knowledge on Switches, Routers, Firewalls, Wireless Technology, Servers (Linux/Unix, Windows, FreeBSD, Mac), CentOS, Windows Server 2008 Active Directory, Mac OS).
  • Personality shall be honest, dependable, highly analytical, resourceful, can work on his own with minimum supervision, non-linear, ability to think out of the box, has a can do attitude, adaptable to change and has the initiative to perform tasks.

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
IT and Software
Educational requirement
Graduated from college
Office Address
Quezon City, Metro Manila, Philippines
Education and Training
1 opening

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About CIIT College of Arts and Technology

Formed in the year 2008, CIIT offers Multimedia Arts and Information Technology learning that arms students with needed skills, ensuring great and stable careers after graduation. The school is the brainchild of Mr. Niel Dagondon. He is CIIT's current president and the founder, as well, of Anino Games, the country's first and largest game development firm. Mr. Dagondon found it hard, then, to find Software Engineering and Digital and Multimedia Arts graduates who can truly do the work. In the same way, large foreign studios and firms run off with a few of the remaining talents. This, in turn, mired the huge growth potential of the business process outsourcing (BPO) industry for back office services. The global game development and digital arts business looks, as well, for a constant source of gifted web, game, application, and other such developers. These led him to found CIIT.
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