Claims Examiner
Chubb Business Services
- Mandaluyong, PhilippinesSheridan, Mandaluyong, Metro Manila, Philippines, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- ₱16,000.00 - ₱18,000.00 / monthPHP160001800016000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
Role Purpose
The primary purpose of this role is to produce high-quality Claims work through prompt and professional contact with customers and brokers. Manage and assess high frequency, simple/low-value claims through effective investigation, reserving and adjustment of claims incurred by insureds across Asia Pacific countries supported.
Key Responsibilities:
- Process claims document and index to appropriate claims files in the system.
- Ensures loss reserves are set and maintained with timely updates of claims data into our systems, ensuring the correctness of systems and file records.
- Manage and assess claims (Fast Track, Within HFC Threshold, and Simple) from end to end including settlement in the system, responding to customer queries, providing updates, and requesting additional information as needed.
- Prepares and sends written correspondences (e.g. Acknowledgment, Settlement, etc.) to brokers, claimants, and others as required.
- Attend to claims inquiries and feedback, maintain a positive relationship with all customers, brokers, providers, etc.
- Handles incoming and outbound queries from Customers and/ or Brokers.
- Attends administrative activities (team huddles, trainings).
- Immediately report potentially and confirmed Fraudulent cases, Compliance and Privacy Breaches to Management chain.
Minimum Qualifications
- Tertiary Qualified or minimum 2-3 years similar work experience
- Claims Insurance background is preferred.
- Good analytical skills and strong attention to detail.
- Demonstrated strong communication skills (written and verbal) and interpersonal skills capable of dealing with all levels of Chubb personnel as well as claimants and brokers.
- Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs.
- Ability to maintain a high level of quality in all claims administration activities ensuring the settlement times and complaint levels are minimized.
- Sound knowledge of claims administration procedures and related systems.
- Possess strong customer service behavior.
Perks and Benefits
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Stock Options
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Complex Problem-Solving
- Attention to Detail
- Critical Thinking
- Deductive Reasoning
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Health and Medical
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Sometimes
- Office Address
- Sheridan, Mandaluyong, Metro Manila, Philippines
About Chubb Business Services
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 31,000 people worldwide.
Chubb, via acquisitions by its predecessor companies, has been present in the Philippines for more than 60 years. Chubb in the Philippines is a branch of Insurance Company of North America, which has been assigned a financial rating of AA by Standard & Poor's. The company provides specialized and customized coverages for Property, Casualty, Marine, Financial Lines, as well as Accident & Health. It leverages global expertise and local acumen to tailor solutions to mitigate clients' risks. With a focus on building strong relationships with its clients by offering responsive service, Chubb in the Philippines has become one of the leading providers of Specialty Personal Lines, Accident & Health Insurance through direct marketing.