TEAM LEAD

Chubb Business Services

  • Mandaluyong, Philippines
    Sheridan, Mandaluyong, Metro Manila, Philippines, Mandaluyong, Metro Manila, Philippines
    Mandaluyong
    Metro Manila
    Philippines
  • 40,000.00 - 50,000.00 PHP / monthPHP40,000.0050,000.0040,000.00MONTH
  • Full time
Posted 22 days ago and deadline of application is on 30 Aug
Recruiter was hiring 6 hours ago

Job Description

ROLE PURPOSE:

To produce a high performing, market leading claims team with a focus on the Accident & Health, Specialty Personal Line, Property and Casualty Claims. Handle claims effectively and efficiently in accordance with Claims Best practices. Work closely with Claims management and underwriters to service brokers and direct consumer business.

Serves as a backup referral point for the In-country stakeholders and claims service delivery in the absence of the Manager. Executes the team’s capacity plan and flags issues or concerns that may impact our capability to meet/exceed our Service Level Agreements.

KEY RESPONSIBILITIES:

  • Technical Supervision of the quality and workflow of claims within the team.
  • Review of all claim coverage denials and quality of resultant coverage response letters.
  • Administrative supervision and responsibility for the claims team.
  • Ensure team promptly and properly document all developments on claim files.
  • Coach and develop claims team members.
  • Work with Claims Department, Operations Department and IT to ensure relevant management reports are established and regularly produced.
  • Provide regular updates on management information and key performance indicators (KPI’s) on team performances for new claims, open claims, and reserving timeframes.
  • Conduct performance reviews/goal setting of all staff.
  • Perform quality audits of staff claims in accordance with internal requirements.

Minimum Qualifications

  • Tertiary Qualified or minimum 3-4 years similar work experience
  • Claims Insurance background (is preferred).
  • Strong Leadership skills.
  • Strong customer relations skills.
  • Experience with volume lines of claims.
  • Evidence of sound claims supervision and handling techniques.
  • Experience in the supervision of staff.
  • Strong proven relationships with Brokers.
  • Strong proven relationships with underwriting teams in Chubb.
  • Experience in the demands and understanding the needs of brokers in the market.
  • Written and verbal communication skills relative to claims handling.
  • Understanding of the Insurance Contracts Act and general Insurance Code of Practice.
  • Experience in performing audits.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Performance Bonus Performance Bonus
  • Stock Options Stock Options

Required Skills

  • Organizing and Planning
  • Critical Thinking
  • Coaching
  • Performance Management

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Sheridan, Mandaluyong, Metro Manila, Philippines
Industry
Insurance
Vacancy
1 opening
Website
https://www.chubb.com/au-en/

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About Chubb Business Services

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 31,000 people worldwide. Chubb, via acquisitions by its predecessor companies, has been present in the Philippines for more than 60 years. Chubb in the Philippines is a branch of Insurance Company of North America, which has been assigned a financial rating of AA by Standard & Poor's. The company provides specialized and customized coverages for Property, Casualty, Marine, Financial Lines, as well as Accident & Health. It leverages global expertise and local acumen to tailor solutions to mitigate clients'​ risks. With a focus on building strong relationships with its clients by offering responsive service, Chubb in the Philippines has become one of the leading providers of Specialty Personal Lines, Accident & Health Insurance through direct marketing.
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