Customer Service Representative (CSR)
Chatbot Philippines
- Pasig, Philippines3406, 34th flr, Raffles Corporate CT, Emerald Ave., Ortigas Center, Pasig, Metro Manila, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Minimum Qualifications
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Required Skills
- Business Correspondence
- Sales and Marketing Knowledge
- Chat Support
- Reading Comprehension
- Critical Thinking
- Communication Skills
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 34th flr, Raffles Corporate CT, Emerald Ave., Ortigas Center, Pasig, Metro Manila, Pasig, Metro Manila, Philippines
About Chatbot Philippines
We are the pioneer of Chatbot Development and Messaging AI in the Philippines.
We are a Chatbot development and execution team (think Chatbot agency) that develops, maintains and trains bots for Filipino SMEs. We have created our very own chatbots and we are currently developing bots to be rolled out to the public soon.
JOIN OUR TEAM AND BE PART OF THE PHILIPPINE AI REVOLUTION!