CGI
CGI

Technical Support Representative  

CGI

  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-03-27T16:00:00+00:00
Job closed.

Job Description

  • Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment, to ensure outcomes of customer satisfaction.
  • Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy, and proficiency.
  • Produces quality work and results.
  • Ensure fast and accurate turnaround of work.
  • Solve problems using agreed upon procedures.
  • Develop a comprehensive understanding and mastery of all tools .
  • Remain updated on products, policy, procedure and other important operational issues.
  • Perform other duties as assigned.

Other responsibilities include:

  • To work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
  • Follow the agreed escalation procedures.
  • To come in on time and on scheduled shift and Breaks assigned by staff manager.
  • Follow rest day schedule as assigned.
  • Advice staff manager of planned leaves as stated in the Handbook.
  • Maintain quality standards in accordance with agreed metrics.
  • Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
  • To submit necessary service delivery reports.
  • Ensure feedback is given to staff manager if potential issues are detected.
  • Ensure feedback is given to staff manager if process improvement measures can be implemented.
  • Ensure attendance at planned meetings.

Minimum Qualifications

  • At least 1-year experience in technical support function
  • Strong analytical and planning skills
  • Good communication and presentation skills
  • Excellent problem-solving skills
  • Willing to work in Mckinley Hill and in shifting schedule

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Graduated from high school
Recruiter response to application
Sometimes
Office Address
Taguig, Metro Manila, Philippines
Industry
IT and Business Process Services
Vacancy
10 openings
Website
https://www.cgi.com

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About CGI

CGI in the Philippines. The world’s 5th largest independent IT and business process services company Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. Our client proximity operating model fosters local accountability for client satisfaction and success. With global delivery capabilities in centers located across four continents, we offer our clients the best value, advantages of scale and operational efficiencies, as well as the ability to reduce their time to market.

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