Customer Service Representative | Mandarin
CeDeux Consulting Group Inc.
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-07-26T16:15:07.649223+00:00Job closed.
Job Description
Role Summary:
Our client in Makati City is currently looking for Customer Service Representatives and they will be the main point of contact of the clients. He/she is mainly responsible for providing 1st level support with the overall objective to maintain the highest possible level of support.
Responsibilities
- Provide 1st level support by ensuring all queries of the clients are answered and resolved.
- Ensure support is provided to clients in a timely, efficient, and professional manner
- Maintain a healthy relationship and be the main point of contact for all clients.
- Keep track of all issues raised by the clients to ensure that it is followed up until cases are resolved.
- Maintain and deliver excellent customer service to all clients.
- Participate in the system testing.
- Ticket all the encountered issues to the QA team.
Minimum Qualifications
- Background in the IT or gaming industry is a great plus.
- Excellent communication skills.
- English and Chinese language.
- Good analytical and critical thinking skills.
- Computer literate.
- Detail-oriented and organized.
- Willing to work on shifting schedules.
- Willing to work in Makati City
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Makati, Metro Manila, Philippines
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About CeDeux Consulting Group Inc.
About Us:
Founded in 2016, CeDeux is passionate in imparting our skills and expertise in supporting your company to achieve its organizational goals.
The people in and behind CeDeux are seasoned practitioners who have mastered their craft in Human Resource Management, Talent Acquisition, Finance and Accounting, Graphic Designs, and IT Security and Infrastructure.
About Them:
It's not a just a phrase. It's our Mantra
It's about your stakeholders , talents , customers. It's about YOU and your needs.