CommPeak Limited
CommPeak Limited

Technical Support Engineer  

CommPeak Limited

  • Pasig, Philippines
    Philippines, Metro Manila, Pasig
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 19 Oct

Recruiter was hiring 3 days ago

2022-08-04T04:33:18.479199+00:002022-10-19T16:00:00+00:00

Job Description

Responsibilities:

  • Provide technical support for all CommPeak services such as VoIP, DID, PBX and Dialer (24/7/365 environment)
  • Perform the first level of troubleshooting and resolution of incidents through proper investigation, data gathering, identification, and application of workarounds or solutions
  • Deliver support services to end-users via ticketing system and chat
  • Assist in the monitoring of business and infrastructure alerts. Ensure proper escalation and coordination of monitored events or incidents
  • Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues

Minimum Qualifications

Requirements:

  • 1+ years of relevant experience: Technical Support, Service Desk or IT
  • Must have experience working in a BPO industry in an international client facing role
  • Willing to work in a Hybrid work set-up and work in shifting schedules
  • Excellent customer service and problem solving skills
  • Above average communication skills both written and verbal

What We Offer:

  • Great career growth opportunity to develop within the Company
  • Learning culture- We invest greatly in learning and developing professional and personal skills
  • Working in a truly international team on truly international and multi-regional projects
  • Hybrid work set-up
  • Internet allowance during Work From Home
  • Private health insurance plus 1 dependent
  • Reimbursable medicine and psychiatric/psychological consultations
  • Monthly Engagement Activity
  • Customer Satisfaction Incentive

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Email Support
  • Chat Support
  • Customer Service
  • Critical Thinking
  • Technical Support
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Philippines, Metro Manila, Pasig
Industry
Telecommunications
Vacancy
5 openings
Website
http://www.commpeak.com

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About CommPeak Limited

CommPeak, a leading call center solutions provider, makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models. The CommPeak team continuously strives to bring the most innovative, user-friendly tools to the market

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