Customer Service Representative (CSR)


  • Detroit, United States
  • 400.00 USD / month
  • Full time
Posted a month ago and deadline of application is on 5 Sep
Recruiter was hiring a month ago

Job Description

The CSR's duty is to help our Account Managers in the US create the best possible experience for the owners and tenants of the rental properties we manage. The two areas of responsibility are;

  • Customer service
    • Answering calls;
    • Responding to support tickets;
  • Clerical tasks
    • Writing leases;
    • Making rental listings;
    • Following up with contractors for maintenance issues;

Minimum Qualifications

  • Flawless written and spoken English;
  • Punctuality and timeliness;
  • Empathy;
  • Positivity;
  • Ability to continuously improve;

Other details:

9 AM to 5 PM, Monday-Friday
$200 every two weeks
Unlimited time off - but use it responsibly!

Perks and Benefits

  • Work from Home Work from Home
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave

Required Skills

  • Organizing and Planning
  • Relationship Management
  • Problem Sensitivity
  • Record Keeping
  • Judgement and Decision Making
  • Information Ordering
  • Deductive Reasoning

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from college
Recruiter response to application
Once in a while 
Office Address
2831 E Grand Blvd, Detroit, MI 48211, USA
Property Management

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About Castle

Castle manages rental real estate using automation and on-demand labor. We bring transparency, efficiency, and outstanding customer service to an industry lacking all three. We're a growing startup, and we're looking to increase the size of our team in the Philippines to keep up with the increased volume of support. Most of our Philippines team members are in Cebu, but we have a few farther north.
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