Customer Service Representative (CSR)

Castle


Preferred Educational Attainment
Graduated from college
Posted
3 months ago
Application deadline
in 9 months
Recruiter responds
18% of the time
Recruiter last seen
8 days ago
Industry
Property Management
Employment Type
Full time
Salary
600.00 USD per month
Office Address
2831 E Grand Blvd, Detroit, Michigan, United States
Required Skills
Organizing and Planning
Relationship Management
Problem Sensitivity
Record Keeping
Judgement and Decision Making
Information Ordering
Deductive Reasoning
Minimum Qualifications:
Graduated from college
  • Flawless written and spoken English;
  • Punctuality and timeliness;
  • Empathy;
  • Positivity;
  • Ability to continuously improve;

Other details:

9 AM to 5 PM, Monday-Friday
$300 every two weeks
Unlimited time off - but use it responsibly!

Job Description

The CSR's duty is to help our Account Managers in the US create the best possible experience for the owners and tenants of the rental properties we manage. The two areas of responsibility are;

  • Customer service
    • answering calls;
    • responding to support tickets;
  • Clerical tasks
    • writing leases;
    • making rental listings;
    • following up with contractors for maintenance issues;
Perks and Benefits
Time Off
  • Work from Home
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
About Castle
Castle manages rental real estate using automation and on-demand labor. We bring transparency, efficiency, and outstanding customer service to an industry lacking all three. We're a growing startup, and we're looking to increase the size of our team in the Philippines to keep up with the increased volume of support. Most of our Philippines team members are in Cebu, but we have a few farther north.


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