Job Description
The Tier 1 Technical Support position is a customer facing, self-directed role working within the Managed Services group. Tier 1 Technical Support individuals process complex technical problems and handle monitoring, customer incident response and upkeep of cloud systems supporting global companies across a broad spectrum of industries and technical environments. They have a technology background and are passionate about the latest cloud, virtualization and monitoring solutions, solving complex problems and gaining new skills.
Tier 1 Technical Support communicates the status of incidents to customers by providing clear, well-written technical updates in a timely fashion. You will verify that problems have been resolved and follow-up with customers. Our Tier 1 Team uses monitoring applications that track availability and performance while making certain to hand-off incidents between teams and shifts. You will ensure support requests have been fully completed based on customer Service Level Agreements.
Minimum Qualifications
- Degree in Information Technology or related Computer Science degree
- Experience providing technical support of Linux and/or Windows-based systems and or applications.
- Working knowledge of Windows Server
- Working knowledge of Linux Server
- Experience with network support.
- Strong analytical problem solving skills.
- Demonstrated focus on quality customer service.
- Demonstrated ability and desire to learn new technologies quickly.
- Organized, self-starter with an ability to work independently and as a team member to follow through on issues.
- Fluent verbal and written English skills to communicate internally and with external customers.
- Reliable attendance and able to work graveyard shifts.
- Ability to work from an office in UP-Ayala Technohub, Quezon City
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 211, Techportal Building, UP-Ayala Technohub, Quezon City, Metro Manila, Philippines