Tier 2 Technical Support Engineer


4 openings
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in a month
Recruiter responds
35% of the time
Recruiter last seen
a day ago
IT and Software
Employment Type
Full time
Office Address
211 Techportal Building, UP-Ayala Technohub, Quezon City, Philippines
Minimum Qualifications:
Graduated from college
  • Degree in Information Technology or related Computer Science degrees.
  • 2+ years’ experience providing technical support of Linux and/or Windows-based systems and or applications.
  • Experience with network support.
  • Linux system administration experience.
  • Experience with Windows administration.
  • Strong analytical problem solving skills.
  • Demonstrated focus on quality customer service.
  • Demonstrated ability and desire to learn new technologies quickly in addition to specialty skills.
  • Organized, self-starter with an ability to work independently and as a team member to follow through on issues under minimal supervision.
  • Fluent verbal and written English skills to communicate internally and with external customers.
  • Reliable attendance and able to work graveyard shifts.
  • Ability to work from office in TechnoHub area of Quezon City.

Highly Desired Experience:

  • Experience with monitoring solutions a plus: Zenoss, Cloudwatch, Nagios, New Relic, Pingdom, DataDog, SolarWinds, Science Logic, Zabbix, Icinga, Cacti, NeDi, Observium other Open Source monitoring systems.
  • Experience in virtualizations and or cloud based infrastructure such as AWS, Google Compute, Azure a plus.
  • Network administration a plus.
  • Jenkins, Chef, Puppet automation experience a plus.
  • Perl, Python, Bash, PowerShell or WSH scripting experience a plus.
Job Description

The Tier 2 Technical Support Engineer is a customer facing, self-directed engineering role working within the Managed Services group. Tier 2 Engineers solve complex technical problems and handle monitoring, customer incident response and the modification of cloud systems supporting global companies across a broad spectrum of industries and technical environments. They have strong technology backgrounds and are passionate about the latest cloud, virtualization, and monitoring solutions, solving complex problems and gaining new skills.

Tier 2 Technical Support Engineers communicate the status of incidents to customers by providing clear, well-written technical updates in a timely fashion. You will verify that problems have been resolved and follow-up with customers. You will also be responsible for installations, updates, and administration for enterprise computer systems. Our Tier 2 Team also runs scripts and uses a variety of tools to resolve technical issues, update monitoring applications that track availability and performance while making certain to hand-off incidents between shifts. Cascadeo Tier 2 also performs regular security reviews using industry tools. You will ensure support requests have been fully completed based on customer Service Level Agreements as well as assist and mentor other Support Engineers in Tier1 and Tier 2.

About Cascadeo
Cascadeo is a U.S. based strategy, engineering and managed services company bringing the latest cloud expertise and technologies to clients ranging in size from startup to Fortune 500. Cascadeo’s customers count on them as a partner that technically assesses their IT infrastructures and helps them migrate mission critical, highly available and scalable systems into private, public and hybrid clouds in order to launch their products and services.

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