Canva Solutions, Inc.
Canva Solutions, Inc.

Community Manager (Social Media Support)  

Canva Solutions, Inc.

 
  • Makati, Philippines
    , 116 V.A. Rufino Street , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-10-29T16:00:00+00:00
Job closed.

Job Description

At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.

Since launch in August 2013 we have grown exponentially, amassing over 15 million users across 190 different countries who have created more than 1 billion designs. We are one of the world’s fastest growing technology companies and we have only achieved about 1% of what we are capable of!

About the team

Canva is an online platform that is available across the globe with millions of users worldwide, and our Community Team ensures that Canva realises its goal to empower our users and keep them engaged through social media and their respective communities.

We are looking for a Community Manager to join our team. Social media and online communities are the fastest and most accessible way to interact with our users, which means that our community managers are our front-liners. We are active on different social media platforms such as: Twitter, Facebook, Instagram, Youtube, Pinterest, LinkedIn, and Canva community groups. We create valuable content and engage with users in real time ensuring that each message, mention, tweet, post, and share - are responded to and given its much-deserved #Canvalove.

About you

You are driven and passionate about user engagement and providing people with a positive and efficient social media experience. You generally stay quick on your feet, patient, and calm. You have an eye for design and have ideas for valuable content. You are passionate about technology and consumer-internet companies, much like Canva or other software app companies. You are incredibly tech and social-media-savvy, comfortable navigating around current and upcoming social media tools, and have the creative abilities to turn ideas into reality. Last but not least, you are resourceful and a go-getter - you are comfortable with taking the initiative to surprise and delight our design community.

What you’ll be doing:

  • Creatively engage with our users on Canva’s social media accounts and ensure that everyone enjoys a tailored and positive user experience.
  • Escalate customer issues reported on social media - to the Community Team, and ensure that the loop is closed between user and the team
  • Create valuable social media content.
  • Attend regular meeting sessions as scheduled by the Community Team Coordinator
  • Provide continuous support and assistance in completion of ad hoc tasks needed by the team.

Minimum Qualifications

You’d love this role if:

  • You are social media savvy and know the in’s and outs across various social media sites.
  • You’ve had significant and relevant experience in managing social media pages and/or communities. You’ve managed, boosted and increased user-engagement for social media accounts previously.
  • You have a flair for conversational, social media content writing and a critical eye for both the overall copy structure and grammatical details.
  • You’re a natural problem-solver and have the ability to resolve problems with a sense of urgency to make others feel that the concerns they have are valid.
  • You have the ability to step into other people’s shoes and understand their underlying concerns and issues.
  • You have knowledge and understanding of Sprout Social - Canva’s primary tool for social media engagements.

What you’ll learn:

  • How to engage with Canva users in a creative, personal way
  • How to create and strategize valuable content and programs for the community
  • Ins and Outs of the Canva tool
  • Managing social media sites with more than a million followers.
  • How to push your creativity and passion to the limit.
  • How to solve problems and help users with their concern.

Perks and Benefits

  • Single Parent LeaveSingle Parent Leave
  • Gym MembershipGym Membership
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Stock OptionsStock Options
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Free Lunch or SnacksFree Lunch or Snacks
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Child Care BenefitsChild Care Benefits
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Content Writing
  • Graphic Design
  • Customer Service
  • Creative Writing
  • Communication Skills

Preferred Courses

  • Communication Arts
  • English [Creative Writing]

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Coherco Corporate Center, V.A. Rufino Street, Legazpi Village, Makati, Metro Manila, Philippines
Industry
Computer Software / Engineering
Vacancy
2 openings
Website
http://www.canva.com

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About Canva Solutions, Inc.

Canva is an online graphic design platform, and is also one of today's fastest-growing organisations in the start-up scene. We create tools that empower the world to design. Our platform combines a drag-and-drop design tool with a stock library of over 1 million photographs, illustrations and imagery. Our mission is to make design simple for everyone. Driven by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time. Since our launch in April 2013 we have grown exponentially, and the journey has only just begun.
Why join us? Being part of Canva is being part of a global design revolution. We are driven by direction and passion, fueled by open, collaborative, and like-minded people who aim to make a change in the world. Our work environment is truly unique and unconventional, as we celebrate diversity, productivity, and creativity. We also like to reward our team members with healthy meals every day as prepared by our in-house chef! Get to know more about our culture and what it's like working at Canva! http://bit.ly/canvaculture Follow us on Instagram: @canva @canvafusionmnl

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