Customer Service Representative | International Account  

Global Fitness and Leisure is a leading bicycle, fitness and plays equipment distributor with locations in Victoria and New South Wales. Products from brands under the GFL umbrella are available through major retail stores, our reseller network and also direct to the public via our e-commerce storefronts, traditional bricks, and mortar establishments and warehouse outlets.

Enjoy communicating with customers and assisting with inquiries. Together as part of a team, you will strive to deliver helpful, friendly and engaging customer experience.

We will offer you experience interacting with customers via a range of mediums, over the phone, email and online chat. You will be provided with product knowledge that will enable you to work effectively with our diverse range of products.

This job will commence on a 4-month probationary period and, upon successful completion, you will be offered a position.

Role

• Answering phone calls
• Answering online chat and email inquiries
• Assisting customers with online ordering difficulties
• Assisting with delivery inquiries, refunds, and return requests
• Processing orders
• Assisting the technical support team with customer contact
• Sales and promotion

Location

• BGC, Manila

Salary

20000-30000 PHP per month

Workload

40 hours per week, approx.

Minimum Requirements

• Bachelor’s degree
• Excellent English communication skills, well-spoken and good grammar
• Reliable, energetic and motivated with excellent sales ability
• Strong customer service ethic
• An understanding of the workings of online shopping
• Language Skills: Fluent English

Preferred Requirements

• Sales experience
• 2 years’ experience working at a BPO or Call Centre