Head of Delivery
BUNCH
- Makati, PhilippinesUnit 363, 235 Salcedo, Legazpi Village, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Expired 3 years ago
2021-06-26T00:16:01.397991+00:00Job closed.
Job Description
Responsibilities:
- Manage a Service Delivery management team
- Process design and implementation, including:
- Resources and workforce forecast and planning
- KPIs and client reporting
- High-level P&L
- Campaigns and Projects execution plans
- Partner with internal stakeholders in analyzing client requirements and conceptualizing delivery solutions, including interaction with client’s technical and management teams
- Craft service proposals
- Supervise production of a team of 100 to 250 FTEs
Opportunity:
- Design your own career in the emerging services economy
- Take a major role in the top management of the organization and grow with it
- Position of high trust and high reward, working closely with founding team and clients
- Hybrid work model — 90% remote, 10% on-site work
- (90% Remote)
Minimum Qualifications
Requirements:
- 12+ years experience in client delivery in Consulting, BPO or related industries
- Design thinking, ability to continuously break and design processes, and superior analytical skills
- Hands-on mentality, readiness to start big things small
Perks and Benefits
Work from Home
Paid Sick Leave
Paid Vacation Leave
Performance Bonus
Paid Holidays
Flexitime
Required Skills
- Relationship Management
- Operations Management
- Project Management
- Strategic Planning
- Stakeholder Management
- People Management
- Critical Thinking
Jobs Summary
- Job Level
- Director / Executive
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Mile Long Bldg, cor V.A. Rufino St, Amorsolo St, Legazpi Village, Makati, Metro Manila, Philippines
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About BUNCH
BUNCH is a service company working for the international high-growth tech startup companies that will become the unicorns of the next 5-10 years. Our current clients are based in the US, Western Europe and China.
The founding team comes straight from the tech startups space, enabling BUNCH to detect untapped needs of industries like AI, e-Commerce, SaaS, Fintech, Adtech and others. We grew from 0 to 160 FTEs in 3 years of life and are planning to reach 400+ headcounts by the end of 2021.
We utilize lean, agile, counter-bureaucratic processes to build an organization with minimal hierarchy and high specialization. Our two company pillars are;
(i) Deliver high flexible, superior value services for high growth tech companies and
(ii) Create the most attractive workplace to attract the best talent by offering a solid and fast career growth.
We built a bold culture based on a flat structure, merit, exposure to new technologies and acceptance of diversity.