BUNCH
BUNCH

Head of Customer Support  

BUNCH

 
  • Makati, Philippines
    235 Salcedo, Legazpi Village, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 3 years ago

2021-03-12T16:00:00+00:00
Job closed.

Job Description

Duties:

  • Create and implement an onboarding roadmap for all new clients within the vertical, matching customer business requirements with the right delivery solutions
  • Manage interaction with client stakeholders in a consulting and technical leadership capacity
  • Manage SMEs and Specialists based on internal and clients’ needs
  • Develop and implement training and quality assurance programs for new and existing employees
  • Optimize and/or establish policies and business processes of the Customer Support vertical to improve performance against defined service level agreements with clients

Opportunity:

  • Design your own career in the emerging services economy
  • Position of high trust and high reward, working closely with founding team and clients
  • Hybrid work model — 80% remote, 20% on-site work

Minimum Qualifications

Requirements:

  • 5+ years of experience in leading 24/7 service desk and/or technical SaaS support teams
  • Ability to develop detailed project implementation plans and work breakdown structures
  • Ability to generate and analyze customer-facing & internal reports and has in-depth understanding of common KPIs in customer support for eCommerce and SaaS companies
  • Hands-on mentality, readiness to start big things small

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Unit 363 Mile Long Bldg, cor V.A. Rufino St, Amorsolo St, Legazpi Village, Makati, Metro Manila, Philippines
Industry
Technology and Startups
Vacancy
1 opening
Website
https://www.meetbunch.com/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About BUNCH

BUNCH is a service company working for the international high-growth tech startup companies that will become the unicorns of the next 5-10 years. Our current clients are based in the US, Western Europe and China. The founding team comes straight from the tech startups space, enabling BUNCH to detect untapped needs of industries like AI, e-Commerce, SaaS, Fintech, Adtech and others. We grew from 0 to 160 FTEs in 3 years of life and are planning to reach 400+ headcounts by the end of 2021. We utilize lean, agile, counter-bureaucratic processes to build an organization with minimal hierarchy and high specialization. Our two company pillars are; (i) Deliver high flexible, superior value services for high growth tech companies and (ii) Create the most attractive workplace to attract the best talent by offering a solid and fast career growth. We built a bold culture based on a flat structure, merit, exposure to new technologies and acceptance of diversity.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: