Customer Service Manager
BughawDigital
- Makati, Philippines362 Sen. Gil J. Puyat Ave, Makati, 1227 Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2017-10-29T16:00:00+00:00Job Description
- Oversee the hiring, orienting, and training of an organization’s customer experience team
- Define and implement standards/procedures for ensuring optimal customer experience
- Conduct surveys to gather information on customer opinion of rendered services
- Utilize the telephone, chat, email, or, social media in reaching out to customers to help resolve issues and provide quick response to inquiries
- Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
- Liaise with the marketing, logistics, and creative departments to ensure delivery of high-quality products
- Establish communication mediums through which customers can readily contact a company and vice versa
- Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
- Prepare and manage annual budgets in achieving set objectives and goals
- Conduct studies and research to discover new techniques necessary for improving customer experience
- Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
Minimum Qualifications
- A Bachelor’s degree in business administration, management studies, or in a related discipline. Prior experience (5 years) in the field of customer service
- People handling experience (at least supervisory level) that shows ability to organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers
- Advanced communication skills in Tagalog and English, both oral and written. Ability to communicate in other Filipino dialects/ other languages a plus.
- Advanced decision-making skills
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Pacific Star Building Makati Avenue corner 1226, Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines
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About BughawDigital
We are a group of strategists, critical thinkers, data scientists, communication experts and social media specialists, and creative professionals working together to enable clients digitally.
We strenthen relationships between brands and customers through the union of data science, technology and intelligent design. We elevate customer experience expectations by increasing brand relevance. We improve trust in the marketplace by practicins ethical data responsibility. It's only on this path that we maintain intimacy while navigating a digital world.