Customer Support Representative (CSR)
Brother International Philippines Corp.
- Taguig, PhilippinesMarajo Tower, 312 4th Ave, Taguig, 1434 Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-09-21T16:00:00+00:00Job closed.
Job Description
Responsibilities:
- Handle queries and complaints of customers and business partners received thru phone and email
- Ensure that all queries and complaints are obtained and processed well to provide fist call resolution
- Receive requests for on-site repairs from corporate clients and coordinate these requests with the Technical Support Group
- Provide technical assistance to walk-in customers
- Receive and assess defective machines of customers and provide information on the necessary repairs to be done
Minimum Qualifications
Requirements:
- Graduate of any business course
- Must have 6 months to 1 year experience in call center industry
- With excellent written and oral communications skills
- Patient, highly driven, and highly motivated
- Knowledgeable in MS Office applications
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Life Insurance
Medical / Health Insurance
Employee Discounts
Free Lunch or Snacks
Gym Membership
Performance Bonus
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Marajo Tower, 312 4th Ave, Taguig, 1434 Metro Manila, Philippines
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About Brother International Philippines Corp.
Brother International Philippines Corporation. which was incorporated last 2000 is one of the sales subsidiary of Brother International Singapore Limited. The whole Brother group is under the umbrella of Brother Industries Limited who originated from Japan with head office located in Nagoya. The Brother Group started by providing repair services for sewing machines in 1908. The history began under the motto of “superior quality and diligent service” while core technologies have been accumulated based on the “spirit of independent development” through this history. And we will continue to provide superior value keeping the spirit of ‘At your side’ to place our customers first everywhere and everytime. Brother International Philippines Inc, carries the following products : Fax Machines, Laser Printers, Color Inkjet Multi Function Center, Mono Laser Multi Function Center, Color LED Multi Function Center, Mono Laser Multi Function Center, Home Sewing Machine, Home Embroidery Machines