Technical Account Manager
Brankas
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesiaTELECOMMUTE
- Full timeFULL_TIME
Expired 4 years ago
2019-11-29T17:00:00+00:00Job closed.
Job Description
About the Position
Brankas is looking for a potential Technical Account Manager to join our team who will :
- Provide technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Train our customers / clients to use products effectively
- Provide developers with customers / clients’ feedback to help identify potential new features or products
- Report on product’s performance and identify solutions to reduce support cost
- Liaise with the sales department to win new business and increase sales
- Establish best practices
- Keep track of sales performance metrics
Minimum Qualifications
About Brankas
Brankas is solving the “last mile” for Open Banking in Southeast Asia. Brankas partners with Banks, Insurance, eCommerce, and other Enterprises to Automate, Simplify, and Accelerate Digital Payments and Financial Initiatives across Southeast Asia.
Qualifications
- Proven work experience as a Technical Account Manager
- Solid technical background with hands-on experience in digital technologies
- Familiarity with software and front-end development
- Knowledge of how APIs work, ideally GRPC and nice to have REST
- Good sense of system design and architecture
- Familiarity with Kubernetes, GoLive, Drone, data extracts, gateway development for a bank
- An ability to grasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- BSc degree in Computer Science or relevant field
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
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About Brankas
Brankas helps SE Asia use direct bank transfers for online payments by removing the middleman and providing a frictionless “last mile” for payments! Before Brankas, online sellers would need to pay a bank or payment gateway for expensive “virtual account” systems, or hire a team of analysts to manually match each customer payment and disburse to vendors. Brankas automates the matching and disbursement processes and reduces transaction costs by 80%, letting our merchant partners focusing on growing their business. Brankas’ open payments management platform is built using Go on the backend, and TypeScript and VueJS on the frontend. Brankas’ APIs are published as gRPC services and are made available via REST, SOAP, and can be easily exposed via other protocols when needed. Our enterprise platform is comprised of a service-oriented architecture comprising a mix of first- and third- party services. We use transactional, non-relational databases as our primary datastore, and couple that with a conventional relational database (PostgreSQL). All systems and services are deployed as Kubernetes applications on Google’s Cloud and Container Platforms (GCP + GKE). All internal and external services use TLS encryption at the application layer, and all database volumes are stored on encrypted disks using secure keys injected only at launch.