Customer Service Representative (CSR)
Borland Development Corporation
- Cavite City, PhilippinesCavite City, CALABARZON, PhilippinesCavite CityCALABARZONPhilippinesPhilippines
- ₱15,000.00 - ₱16,999.00 / monthPHP150001699915000MONTH
- Full timeFULL_TIME
Expired 4 years ago
2020-10-03T16:00:00+00:00Job Description
The Customer Service Representative is responsible for managing customer queries and concerns and providing solutions to their problems in a professional and timely manner. Managing customer queries and concerns includes responding to customer through various channels, transmittal of documents and coordinating buyer’s concerns to the stakeholders. Providing solutions to customers concerns involve monitoring and constant follow ups until the problems have been resolved. Help the customer service section through attending monthly meetings and perform other duties necessary for the smooth operation.
Minimum Qualifications
The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. Must have Bachelor’s Degree in any Business Administration course or equivalent and possess excellent communication and customer service skills. A work experience related to this position is an advantage.
Perks and Benefits
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Other
SALARY OFFER INCLUSIONS:
- Basic
- Cola
- Meal Allowance (effective upon regularization)
Performance-based Bonuses
- MidYear
- YearEnd
Incentives
- Loyalty - every 5 years of rendered service
- Perfect Attendance (Quarterly and Annually)
- Christmas Grocery (all employees as of June 31 of the current year)
- Housing Loan Discount and Rebates
- Sick Leave & Vacation Leave (unused will be converted into cash)
- Health Card
- Uniform (effective upon regularization)
Company Sponsored Activities
- Recognition Day
- Company Outing (Including immediate family members)
- Sports Activities (basketball,volleyball,badminton,bowling)
- Team Building
- Christmas Party
Required Skills
- Interpersonal Skills
- Customer Service
- Problem Solving
- Communication Skills
Preferred Courses
- Business Administration
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- BDC Enterprise Center Block 2 Lot 10&11 Macaria Business Center Brgy. Mabuhay, Carmona, Cavite.
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