Assistant Customer Service Manager
Bollore Logistics (Philippines) Inc
- Parañaque, Philippines3/F, Formation Bldg. B, Amvel City Business Park, Parañaque, NCR, PhilippinesParañaqueNCRPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 years ago
2021-03-14T16:00:00+00:00Job closed.
Job Description
- Assist Customer Service Manager in planning and executing customer service functions.
- Plan, coordinate and assign daily workload to customer service team
- Supervise team in providing excellent and outstanding services to customers.
- Ensure that team addresses customer inquiries and concerns promptly and professionally.
- Assist in resolving employee concerns and developing customer focused environment.
- Organize job training to team to meet departmental objectives.
- Ensure that the team follows company policies and procedures
- Assist Customer Service Manager in employee recruitment, training, disciplining, performance evaluation, promotion and termination activities.
- Resolve escalated and complex customer issues on-time.
- Provide back-up assistance to team members when needed.
- Deliver satisfactory services to ensure customer satisfaction.
- Anticipate customer needs and deliver timely response to meet their expectations.
- Identify and resolve problems that affect customer service quality and efficiency.
- Recommend best practices to meet service level agreements and improve customer satisfaction.
- Handle high volumes of customer calls and should work well under pressure.
- Assist in preparing Business Review presentation materials to customer.
- Ensure Customer Service Group Role responsibilities are managed and delivered at all times.
Minimum Qualifications
- Must possess at least a Bachelor's/College Degree in Marketing or equivalent
- Having at least three (3) years work experience in Logistics and Forwarding business
- Has a deep knowledge and understanding regarding handling customer requirements and complaints
- Excellent verbal and written communication skills
- The ability to maintain calm under pressure
- A thorough knowledge of the product or service is offering
- Efficiency and organizational skills
- Excellent reporting and analytical skills
- Administrative skills
- Excellent interpersonal skill
- Can work with less supervision
- Must have keen eye for details
- Know how to manage deadlines
- Computer literacy in order to type up reports, results and details of customer interaction
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 3/F, Formation Bldg. B, Amvel City Business Park, Parañaque, NCR, Philippines
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About Bollore Logistics (Philippines) Inc
Bolloré Logistics is a global leader in international transport & logistics. Constantly adapting to its customers’ changing needs, the company has enriched its expertise to become a tier-one supply chain partner and one of the top 10 transport and logistics companies in the world with the largest integrated logistics network in Africa. Bolloré Logistics delivers custom-fit solutions with a high added value that draw on an in-depth experience and understanding of different industries, as well as the constant quest for improvement and optimisation that is central to the company’s own culture and values.
Bolloré Transport & Logistics brings together four traditional businesses of the Bolloré Group. Bolloré Ports, Bolloré Logistics, Bolloré Railways and Bolloré Energy are four areas of business and expertise that now work together to satisfy our global clients. Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and Oil logistics, based on the expertise of 36,000 employees in 105 countries.
Bolloré Logistics matches the needs of import and export companies around the world, providing complex supply chain management solutions for major groups and international shipment services for SMEs. Its global offer is built around its comprehensive and integrated expertise in five services:
– Multimodal Transport
– Customs and Regulatory Compliance
– Logistics
– Global Supply Chain
– Industrial Projects