Customer Business Solutions Specialist
- Parañaque, Philippines3/F, Formation Bldg. B, Amvel City Business Park, Parañaque, NCR, PhilippinesParañaqueNCRPhilippinesPhilippines
- Full time
The goal of this position is to ensure operation excellency and bring the best quality service to the customer by enhancing communication and collaboration between all the different players of the company.
- Coordinate with the different stakeholders on the different customers and operational requirements (Commercial / operational / financial)
- Organize the customer process with the different requirements
- Define the system requirements (operational system / tracking system)
- Synthetize the information in a Customer operational SOP and cascade it to operation
- Define Customer KPIs and monitoring process
- Support OMC in the analysis, formalization, harmonization of operational procedures with close reference to system functionalities for optimization of its efficiency.
- Generate Operational reports for close monitoring of progress and actions taken.
- Support in the monitoring of Credit Notes issued, Financial Adjustments and Negative Files.
• Graduated of Engineering or any related Logistics Course
• 2-3 years work related experience
• Project management tools (PDCA, RACI,…)
• Lean management
• Process oriented
• Think out of the box
• Results oriented
• Microsoft office (Excel) proficiency
• Communication & interpersonal skills
• Presentation skills
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