IT Helpdesk Specialist
Bollore Logistics (Philippines) Inc
- Parañaque, Philippines3/F, Formation Bldg. B, Amvel City Business Park, Parañaque, NCR, PhilippinesParañaqueNCRPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-04-29T16:00:00+00:00Job closed.
Job Description
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Primary responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for users seeking help.
- Ask questions to determine nature of problem.
- Walk user through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with users to ensure issue has been resolved.
- Gain feedback from users about computer usage.
- Run reports to determine malfunctions that continue to occur.
- Provide support to OJT
Minimum Qualifications
- Bachelor's degree in Information Technology, Computer Science or equivalent
- Preferably with 6 months to a year experience related to computer systems, hardware, or software helpdesk.
- Knowledgeable in Windows 10 and Office 365.
- Knowledgeable with hardware, software, networking and other computer systems.
- Good communication skills
- Strong analytical and problem solving skills.
- Amenable to work in Paranaque City.
- Willing to work as project-based with manpower agency.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 3/F, Formation Bldg. B, Amvel City Business Park, Parañaque, NCR, Philippines
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About Bollore Logistics (Philippines) Inc
Bolloré Logistics is a global leader in international transport & logistics. Constantly adapting to its customers’ changing needs, the company has enriched its expertise to become a tier-one supply chain partner and one of the top 10 transport and logistics companies in the world with the largest integrated logistics network in Africa. Bolloré Logistics delivers custom-fit solutions with a high added value that draw on an in-depth experience and understanding of different industries, as well as the constant quest for improvement and optimisation that is central to the company’s own culture and values.
Bolloré Transport & Logistics brings together four traditional businesses of the Bolloré Group. Bolloré Ports, Bolloré Logistics, Bolloré Railways and Bolloré Energy are four areas of business and expertise that now work together to satisfy our global clients. Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and Oil logistics, based on the expertise of 36,000 employees in 105 countries.
Bolloré Logistics matches the needs of import and export companies around the world, providing complex supply chain management solutions for major groups and international shipment services for SMEs. Its global offer is built around its comprehensive and integrated expertise in five services:
– Multimodal Transport
– Customs and Regulatory Compliance
– Logistics
– Global Supply Chain
– Industrial Projects