Service Delivery Manager


  • Pasig, Philippines
    17th, Unit 1701 Tycoon Centre Condominium Building, Pearl Drive, Ortigas Center, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full time
Recruiter was hiring 13 hours ago

Job Description


As the Service Delivery Manager, you are responsible for improving performance productivity, efficiency, and profitability through the implementation of effective operational methods and strategies.


People Management

  • Establish, promote, and maintain the Boldr culture within the organization.
  • Work seamlessly with the People Manager to source employee career growth and development opportunities across all client accounts. Understand employee career growth aspirations to enable matching of Boldr’s needs with employee abilities.
  • Act as the escalation point for the Team Captains.
  • Responsible for upholding our organization’s values throughout the workplace

Client Management

  • Work to maintain an open dialogue with clients in both positive and negative situations
  • Monitor achievement of internal and external KPI’s and ensure excellent service to all clients under you
  • Support the Team Captains in client facing or internal issues which arise within your department
  • Provide the Executive Team with strategic information, context, and recommendations for each client under you
  • Meet and communicate with clients to address operational issues and be “the face” of the company to our clients
  • Support Executive Sponsors and Account Managers with the creation of daily, weekly, monthly, quarterly reports used during Client Business Reviews

Project Management

  • Utilize project management skills to support the implementation of new business and successfully transition new business from our implementation team to our Operations team

Minimum Qualifications



  • Curious and authentic, just like us! #beboldr
  • Committed to the continuous process of learning and development of oneself
  • Able to delegate work in a way which builds commitment and opportunity for others
  • Highly self-motivated with strong motivational skills
  • Able to prioritize, multitask and perceive details
  • Able to adapt to change and learn quickly
  • Able to maintain strict confidentiality
  • Team worker with passion for excellence and sense of urgency


  • Bachelor's/College Degree of any related field you’re passionate about!
  • Minimum of 3 years experience working in a team environment
  • Strong proficiency in English communication both written and oral
  • Excellent analytical skills
  • Excellent interpersonal skills with ability to easily relate with people in various levels of the organization.

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Management and Consultancy
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
17th, Unit 1701 Tycoon Centre Condominium Building, Pearl Drive, Ortigas Center, Pasig, Metro Manila, Philippines
Business Process Outsourcing
1 opening

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!

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