Boldr
Boldr

Team Captain | Data Management  

Boldr

 
  • Pasig, Philippines
    5, 5th Floor, Hanston Building, Emerald Ave., Ortigas Center, Pasig City, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-02-27T08:00:00+00:00
Job closed.

Job Description

As a Team Captain, you are all about people management, project management, and client management. If you have what it takes to lead your people, project, and clients to success, click that Apply Now.

WHAT WILL YOU DO

  • Identify growth and development opportunities for team members
  • Provide guidance to advisors and analysts to foster growth and development, best practices and optimal morale in the organization
  • Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed
  • Ensure that team members and equipment needs are met to sustain service levels
  • Ensure that team members are properly trained and working consistently to meet client needs.
  • Monitor and assesses team members’ performance and provides timely feedback through regular coaching as well as through weekly and monthly performance reviews
  • Work with the People Development Manager to make recommendations for his/her team member’s career path and assist in making a comprehensive training plan for them
  • Be familiar with client’s key contacts, unique requirements, and operating processes
  • Ensure that the team meets company and client specific KPI targets.
  • Demonstrate excellent knowledge on what the company offers, its product and services
  • Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams are involved
  • Identify opportunities for continuous improvement, and opportunities for the company to add additional client value, discussing directly with the Service Delivery Manager
  • Relay consistent issues to Service Delivery Manager in a timely and efficient manner
  • Recommend/suggest relevant alternatives to the product or tool being used by the company
  • Helps in culture building particularly in embracing our Core Values and practicing on what a Boldr leader should be

Minimum Qualifications

You have

  • Bachelor's/College Degree in a quantitative background (Business, Economics, Statistics, Mathematics, Computer Science or other related fields).
  • 1 year of People Management
  • 3 years of work experience
  • Experience in Project Management
  • General knowledge in data analytics and machine learning
  • Can convert data to actionable steps
  • Intermediate skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications

You are

  • People-oriented
  • Detail-oriented
  • Comfortable with numbers

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • FlexitimeFlexitime

Preferred Courses

  • Mathematics
  • Statistics
  • Applied Economics

Jobs Summary

Job Level
Associate / Supervisor
Job Category
General Services
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
5, 5th Floor, Hanston Building, Emerald Ave., Ortigas Center, Pasig City, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.boldrimpact.com

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!


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