Operational Excellence Manager | Night Shift  

As a Reporting Analyst, you will be responsible for helping drive critical business decisions by gathering data, designing reports and performing analyses. You will communicate these results to management and often provide suggestions based on your findings.

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We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

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• Design business analysis and data recording systems for use throughout the department
• Maintain databases and perform updates as necessary to ensure accuracy
• Regularly examine data reports to locate and resolve mistakes throughout
• Accurately analyze and collect data for various types of business reports
• Create business reports that provide insight into key data points
• Communicate the results of data analysis in written and verbal form to managers
• Drive and lead projects that will affect positive change in the Service Delivery organization
• Collaborate with Service Delivery Management to drive continuous improvement initiatives
• Generate ideas for process and service improvement planning
• Produce daily, biweekly, monthly, and ad hoc internal reports
• Use trends and reports to forecast requirements
• Ensures that all reports originating from the department are accurate and reliable.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.

• Curious and authentic, just like us! #beboldr
• Proficient in computer applications
• Analytical and problem solver
• A strong communicator in both written and verbal mediums
• Able to multitask and prioritize
• Adaptable to change and attentive to detail
• Able to work well in a team environment

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• Three to five years of experience leading or participating in projects is highly preferred
• Three to five years equivalent work experience related to Delivery Excellence, Business Process Management, Continuous Improvement required
• Preferably Lean Six Sigma trained and yellow or green belt certified
• Experience in using CRM and other similar applications or tools
• Intermediate to Advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications
• Ability to create pivot tables, graphs, and charts
• Analytical skills that allow for the development of data-driven reports
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Tendency to pay close attention to small details that could impact results
• General knowledge of business operations, objectives, strategies, processes, and information flow