Job Description
Customer Advocate
Job Description
Reports to: Team Captain / Shift Lead
Department: Service Delivery
Employment Status: Full Time; salaried; non-exempt
Location: Unit 501-505 Hanston Building, F. Ortigas Jr. Road, Ortigas Center,
Pasig City
What You'll Like About Us
- Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
- We’ve got training sessions in store to help you level up your skill set.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
- We also cap off every week with a bit (a lot) of competitive board games.
What Is Your Role
As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services through email and phone. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service. You will also be responsible for processing invoices, reconcile financial statements and reports, assist with Tax Statements, call customers with outstanding balances/collections and execute backend tasks in a timely and professional manner
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic
What Will You
- Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
- Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
Minimum Qualifications
What We'll Like About You
You Are...
- Intermediate knowledge in Data Entry and Accounting (Invoice and Accounts Receivables)
- Curious, Dynamic, and Authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
- Proactive and self-motivated
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
- Amenable to work on rotating shifts
- Willing to adapt to the broad requirements of working in a small team
You Have…
- Experience handling emails from Ecommerce industry
- 6 months to 1 year of Finance Assistant experience doing financial reports and processing invoices for customers.
- 6 months to 1 year of customer service and data entry experience (may it be email, phone, or chat support)
- Excellent knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- A growth mindset
- Excellent reading comprehension, verbal, and written communication skills
- Strong ability with customer support software, and different eCommerce/retail platforms (e.g. Shopify, Amazon)
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Ability to accept feedback gracefully and with an open mind
- Intermediate understanding of common Customer Experience best practices
- Customer orientation and ability to adapt/respond to different types of characters
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Perks and Benefits
- Work from Home
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
About Boldr
Boldr | Outsourcing With Impact.
Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!