Quality Advocate

Boldr

  • Pasig, Philippines
    Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • 25,000.00 - 30,000.00 PHP / monthPHP25,000.0030,000.0025,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 19 Mar
Recruiter was hiring 2 hours ago

Quality Advocate

Boldr

Job Description

As a Quality Advocate, you’ll be responsible for ensuring the Boldr Service Delivery team’s compliance to quality guidelines by reviewing the team’s output, sharing findings, and collaborating with the Team Captain/s, in order to meet and exceed client expectations.

What Will You Do:

  • Be an expert on support processes and make recommendations towards next steps.
  • Perform assessment of customer interactions (phone, email, chat).
  • Review data output against guidelines provided by the client.
  • Check compliance of each team member to processes established by the client and capture errors including language such as grammar lapses, wordy phrases, spelling errors, data inaccuracy etc.
  • Create timely reports and provide data trends to the Team Captain/s.
  • Maintain focus on data integrity and producing work of the highest quality.

Minimum Qualifications

You Have…

  • Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
  • Proven ability to work in a fast-paced team setting
  • Excellent English language skills (written and verbal)
  • Proficient computer and technical skills; proficiency in Google Suite and other tools such as CRMs (Zendesk, Freshdesk, Salesforce, etc.)
  • Keen attention to detail

Perks and Benefits

  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Work from Home Work from Home

Required Skills

  • Quality Assurance

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
4 openings
Website
http://www.boldrimpact.com

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!