Boldr
Boldr

Sr. Implementations Analyst | Tech Solutions  

Boldr

 
  • Pasig, Philippines
    Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • ₱35,000.00 - ₱40,000.00 / month
    PHP
    35000
    40000
    35000
    MONTH
  • Full timeFULL_TIME

Expired 3 years ago

2020-10-24T16:00:00+00:00
Job closed.

Job Description

What You'll Like About Us

  • Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
  • We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
  • We’ve got training sessions in-store to help you level up your skillset.
  • With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
  • We have rest and relaxation benefits -- you’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.
  • We also cap off every week with a bit (a lot) of competitive board games.

What Your Role Is

As a Sr. Implementations Analyst, you will collaborate with the internal Implementations Team in designing and implementing solutions to optimize the quality of each client’s existing processes and systems. You will be specializing in the field of business processes and technology, and will be tasked with leading different tech-related projects such as tech deep dives, data migration project planning, tool kit optimization, and tech frameworking.

You will be interacting closely with client stakeholders as a consultant for any tech-related business needs to support our clients’ growth both in their frontlines customer support and back-office growth. Additionally, you will take point in pilot testing a wide range of tasks for Boldr’s new and prospective clients of various services across several industries, and in making sure that the tasks are effectively handed over to the Service Delivery team.

Why We Want You

We are looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

What You'll Do

  • Interface with client stakeholders and scope out both explicit and implicit business tech needs, and translate these into actionable recommendations
  • Design frameworks for optimizing different systems to improve overall user experience. These systems may include our client’s in-house platforms, and various helpdesk and CRM tools
  • Proactively identify opportunities for process improvement and optimization across all functions
  • Interpret current data sources/systems and make recommendations
  • Collect and organize performance metrics of dedicated team members
  • Participate as required in the client-facing aspects of new account implementations

Minimum Qualifications

  • Strong analytical and planning skills;
  • Excellent communication and presentation skills;
  • Excellent problem-solving skills;
  • An ability to understand and communicate complex ideas to clients and colleagues, both verbally and in written form
  • A strong interest in learning customer experience as a domain expertise
  • Strong client facing skills, and the ability to present out tailor-fit solutions based on initial scoping
  • At least a Bachelor’s Degree in any field you’re passionate about
  • A natural affinity for technology
  • At least 2 years of experience with performing admin functions on any Helpdesk, CRM, and business intelligence software (e.g. Zendesk, Help Scout, Salesforce)
  • The ability to learn the ins and outs of different systems, and identify areas for improvement
  • High proficiency in using cloud-based applications such as Google Drive, Google Sheets, Google Docs, Google Analytics
  • Working knowledge of helpdesk APIs, SQL or any of its variations, or basic scripting
  • Ability to accept feedback gracefully and with an open mind

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Analyzing Data
  • CRM Software
  • Project Management
  • Data Management

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Administration and Coordination
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.boldrimpact.com

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!


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