Trust and Safety Lead  

The Community Experience Trust & Safety Team’s goal is to ensure that Meetup is safe and enjoyable for our millions of organizers and members. We’re looking for a proactive and tenacious problem solver who has experience handling online trust and safety efforts; someone who understands the member’s point of view, and is passionate about using their combined technical, analytical, and customer service acumen to improve the Meetup experience.

As a Trust & Safety Lead, your work will include:

● Investigating and resolving trust and safety issues across our community, including policy enforcement, reviewing member reports, and taking action based on those reports, reviewing inappropriate content, abuse, and other violations.

● Identifying patterns and escalating matters to appropriate individuals and teams.

● Providing clear, patient, and helpful responses to time-sensitive safety and legal escalations.

● Analyzing spam trends and proposing proactive enforcement.

This job might be for you if you:

● Feel a sense of accomplishment from helping people and making the internet a safer, more trustworthy place.

● Are empathetic and understand that members are real people and should be treated with kindness and compassion.

● Are energized by investigating issues and connecting the dots to take action.

● Pride yourself on your ability to provide a consistent and objective point of view when making difficult decisions with limited information available.

● Can balance switching between workflows swiftly and effectively

An ideal candidate has:

● Experience in a trust and safety, legal, tech policy, or risk mitigation role.

● Experience managing response times and general customer support emails.

● Excellent verbal and written communication skills with the ability to translate complex issues into simple, clear language.

Specific workflows this individual will be completing:

● Monitoring email queues and identifying patterns.

● Responding to customer emails regarding policy violations, blocked accounts, and other platform abuse and misuse.

● Reviewing member and group reports and taking appropriate action based on those reports.

● Identifying spam trends and working in a third-party spam tool to mitigate spam on Meetup.