Senior Customer Advocate

Boldr

  • Pasig, Philippines
    Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • 30,000.00 - 35,000.00 PHP / monthPHP30,000.0035,000.0030,000.00MONTH
  • Full time
Recruiter was hiring an hour ago

Job Description

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via email/chat messages.

What Will You Do

  • Answer client queries with enthusiasm, courtesy, and an open mind
  • Provide excellent customer service in a timely manner
  • Comfortably work with data
  • Support associates with their general queries and needs

Minimum Qualifications

You Have…

  • At least a bachelor’s degree in any field you’re passionate about!
  • 2 to 3 years of customer service experience (may it be email, phone, or chat support)
  • With Sales and Retention background
  • Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
  • 50-60 words per minute typing speed
  • Excellent verbal and written communication skills
  • Strong and effective phone contact handling skills
  • Ability to accept feedback gracefully and with an open mind
  • Advanced understanding of common Customer Experience best practices
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form
  • Customer orientation and ability to adapt/respond to different types of characters
  • Aptitude to quickly learn and navigate new technology, systems, and applications
  • Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools

***Must be able to WFH until further notice.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Persuasion and Negotiation
  • Sales and Marketing Knowledge
  • Customer Service
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Once in a while 
Office Address
Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.boldrimpact.com

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!


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