Boldr
Boldr

Technical Support Analyst  

Boldr

 
  • Pasig, Philippines
    Unit 501-505, Pasig, Metro Manila, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱30,000.00 - ₱35,000.00 / month
    PHP
    30000
    35000
    30000
    MONTH
  • Full timeFULL_TIME

Expired 3 years ago

2020-12-29T16:00:00+00:00
Job closed.

Job Description

About the Role

This is a role that requires a broad skill set to be successful. Not only will you be directly responsible for keeping the client's customers happy, productive, and ensuring they have the best possible experience, but you will also spend time working with the product development team to share customer feedback and insights and to test new features before release to help us build the best possible product for our customers.

Responsibilities

· Effectively resolve customer enquiries in a considerate, accurate, and timely manner.

· Compose thoughtful, personalized responses for a variety of customer requests.

· Triage incoming requests and spot trends in customer issues to flag for the wider team.

· Identify, reproduce, and document bugs for our engineering teams.

· Work with the product development and QA teams to test new features and bug fixes and surfacing meaningful customer feedback.

· Make active contributions to help achieve team goals and successes.

· Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • Techincal support experience;
  • Remote desktop support experience is a plus

Requirements

· You care deeply, genuinely, and passionately about customer support and about the role it plays in making a customer-centric team successful.

· You understand the web and how it works.

· You know when something is over your head and are not afraid to ask for help. You are skilled at explaining technical problems succinctly and clearly.

· You possess a mastery of English and are a strong, confident, and exacting writer.

· You exhibit diplomacy, tact, and poise under pressure when working through customer issues.

● 6 months to 1 year of customer service experience (may it be email, phone, or chat support)

● Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications. Basic to Intermediate knowledge of Javascript, HTML and Operating Systems (PC/Mac OSX)Troubleshooting

● Excellent reading comprehension, verbal, and written communication skills

● Strong and effective phone contact handling skills

● An ability to understand and communicate complex ideas to customers, both verbally and in written form

● Aptitude to quickly learn and navigate new technology, systems, and applications

● Ability to accept feedback gracefully and with an open mind

● Intermediate understanding of common Customer Experience best practices

● Customer orientation and ability to adapt/respond to different types of characters

· Strong verbal and written communication and customer handling skills

· You have previously worked with customer support for a web-based application or something similar.

Bonus Points

· You have previously worked in a dynamic startup environment.

· You have experience troubleshooting Windows and/or Mac OS X computers.

· Ensuring a diverse and inclusive workplace where we learn from each other is core to Bluescape's values. We welcome people of different backgrounds, experiences, abilities perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

· Big Plus- has experience doing live remote support calls

Perks and Benefits

  • Work from HomeWork from Home

Required Skills

  • Customer Service
  • Computer Troubleshooting
  • Computer Hardware Troubleshooting

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Completed associate's degree
Recruiter response to application
Often
Office Address
Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.boldrimpact.com

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!


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