Community Support Specialist (WFH)
Boldr
- Pasig, PhilippinesUnit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱30,000.00 - ₱35,000.00 / monthPHP300003500030000MONTH
- Full timeFULL_TIME
Expired 3 years ago
2021-09-29T16:00:00+00:00Job Description
A Community Support Specialist will be responsible for:
- Provide high-quality responses to Meetup members who reach out for support
- Go above and beyond in supporting our members and thinking outside of the box to ensure their concerns are resolved
- Respond to tickets in Zendesk: provide empathetic, accurate, and timely support to Meetup Organizers and Members via email
- Responsible for staying up to date on product changes and any other relevant information needed to support our community
- Accurately problem-solve and escalate reports of potential or known defects to our Product Support Specialists
- Consistently meet or exceed targeted productivity and QA goals
- Approve/Deny groups in the New Group Queue: review and make accurate decisions on new groups based on Community Guidelines
- Attend and participate in the support team Tuesday through Friday standup
- Maintain expertise in Meetup’s product on all platforms
- Monitor relevant Slack channels to stay up to date on department news and answer questions from other Meetuppers
- Classify and capture customer feedback accurately so we can surface customer insights to product teams within Meetup
Minimum Qualifications
What We'll Like About You
- Excellent communication skills, both verbal and written
- Customer service experience in phone, email, and chat channels
- Amenable to work on rotating shift
- 2+ year of experience in a customer service role
- Exceptional attention to details (e.g. grammar, punctuation, and spelling)
- Ability to translate customer needs into thoughtful, concise language for emails
- Ability to adapt quickly to change and ambiguity, patient, level-headed, and cool under pressure
- A collaborative work style
- Strong time management skills
- Excellent problem-solver
- Ability to adapt to a flexible work schedule as shifts are subject to change
- Curiosity, independence, humility, and a sense of humor
- Native reading and writing proficiency of English
Plus if you: Good to have
- Are a Meetup Organizer or Member
- Are experienced in CSS, HTML, or JavaScript
- Are experienced working with Zendesk
Perks and Benefits
Work from Home
Medical / Health Insurance
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Required Skills
- Analyzing Data
- Customer Service
- Data Analysis
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Boldr
Boldr | Outsourcing With Impact.
Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!