Team Captain, Sales

Boldr

  • Pasig, Philippines
    Unit 501-505, Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • 35,000.00 - 40,000.00 PHP / monthPHP35,000.0040,000.0035,000.00MONTH
  • Full time
Posted 15 days ago and deadline of application is on 6 Apr
Recruiter was hiring 7 hours ago

Team Captain, Sales

Boldr

Job Description

The Team Captain provides excellent service based on standard policies and client-specific procedures. You must be eager to meet and exceed client expectations and consistently respond to client requests in a timely manner. Your mission is to act as the Point-of-Contact for your team. You will take the time to communicate statuses/check-ins to our internal management team and clients.

WHAT WILL YOU DO

  • Understand, articulate, and implement best practices related to your area of expertise
  • Provide guidance to individuals or teams on how your area of capability can resolve an organizational need
  • Demonstrate a strong interest in learning about the assigned client, including key contacts, unique requirements and operating processes
  • Cascade updates on processes when prescribed from the Team Captain and/or client and make sure that the team understands it correctly
  • Communicate any process failure, clarification, or question to Team Captain
  • Make sure that all required deliveries are equally divided and completed correctly to maintain 99.9% Quality
  • Help motivate the team to meet the daily targets
  • Prepare a start of shift and an end of shift report and send it out via email
  • Highlight and report any issues within the team: performance, attendance, energy/motivation
  • Proactively include suggestions on how operations management can help with issues and concerns
  • Initiate reviews of materials to ensure proper and timely execution of processes

Minimum Qualifications

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

  • Curious and authentic, just like us! #beboldr
  • Able to complete regularly scheduled reports
  • Able to motivate the team to meet the daily targets
  • Committed to excellent client service
  • Willing to work on different shifts
  • Very keen with details

YOU HAVE…

  • Bachelor's/College Degree in any field you’re passionate about!
  • 1 year of customer support experience
  • Basic knowledge of in cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications
  • Experience working in high volume support desk environment
  • Strong writing and grammatical skills
  • Strong problem-solving skills
  • Above average written and verbal communication skills
  • 40-60 words per minute typing speed

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Telephone Skills
  • Sales and Marketing Knowledge
  • Customer Service
  • Communication Skills
  • Speaking
  • Selling
  • Closing Sales

Jobs Summary

Job level
Associate / Supervisor
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.boldrimpact.com

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!