IT Helpdesk
Blibli
- Central Jakarta, IndonesiaGraha Niaga Thamrin 3rd floor, Jalan KH. Mas Mansyur RT.2/RW.8, Kebon Melati, Tanah Abang, Central Jakarta, Jakarta, IndonesiaCentral JakartaJakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2022-10-15T08:16:03.648378+00:00Job closed.
Job Description
Responsibility and Scope of work :
- Helpdesk will be layer 0
- Handle Ticketing system OTRS
- Handle Phone (Ext 5)
- Shifting applied
- Provide technical assistance and support for incoming queries and issues, related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Remote Permitted, no admin access allowed and no admin password handle by Helpdesk.
- Escalated ticket to the next layer
- KMDB
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Provide weekly reports regarding ticket created, solved, escalated, done. To determine what is our priority and prevent any issue might occurs
Minimum Qualifications
Requirements :
- Willing working under Contract-Based Outsourcing
- Willing to working shifting (3 shift : 08.00 - 17.00, 16.00 – 01.00, 24.00 – 09.00)
- Placement at Head Office Blibli Jakarta : Sarana Jaya
- Min. D3 from IT or related field
- Good Communication and Good Serving
- Already vaccinated min. 1st dose
- Willing to do Antigen Test (if needed)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Graha Niaga Thamrin 3rd floor, Jalan KH. Mas Mansyur RT.2/RW.8, Kebon Melati, Tanah Abang
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About Blibli
Born as the pioneer in Indonesia’s e-commerce, Blibli.com has always believed in the sovereignty of local talents to empower our customers, partners and all generations in Indonesia. For that reason, we invite true creative problem solvers and passionate business builders to empower Indonesia with us. At Blibli.com, through endless opportunities, everyone is invited to solve real world problems and thus making differences every day and in every way for a better life.
“Embrace a career for a purpose with us now!”
Bliblioneers are the very core of Blibli.com existence, the greatest strength that makes Blibli.com what it is today. Together, we take strides to make cutting-edge ideas and innovation to live our life purpose. As the DNA of every Bliblioneers, we let RESPECT to be our guidelines to achieve what we aspire. We make every judgment and call through RESPECT. We honor fellow Bliblioneers through their RESPECT. And we find the next Bliblioneers through the DNA of RESPECT that we find within them.