Customer Service Representative (CSR) | Australian Account
- Angeles, PhilippinesUnit 12 G/F, Fil-Am Friendship Highway , Pampang, Angeles City, Pampanga, Philippines, Angeles, Pampanga, PhilippinesAngelesPampangaPhilippines
- Full time
Car Audio Customer Support Responsibilities;
Ø Knowledgeable in Automotive Audio and Stereo Parts
Ø Providing accurate information and expert product advice to the customer.
Ø Actively establishing working relationships based on trust and mutual respect.
Ø Assist in customer in specific stereo harnesses and facia needed for a plug and play.
Ø Assist customer about specific features of a specification of the head unit that the Customer needs and want.
Ø Assist Customers via the phone or Skype calling, emails, and live chat.
Job Description Our company is in search of a highly talented, well-mannered individual to become a part of our growing global customer support team. You will be providing world-class support to our customers through many different channels of communication - including: email, phone, live chat, social media. You will be responsible for identifying the root cause of customer problems and coordinating responses from various internal departments including Accounting, Logistics, and E-Commerce. While providing the support you will also be working closely with the Managers, learning the gameplay of how we build our clientele, manage risk, acquire customers, and always keep everyone happy. If you are empathetic, have great analytical skills, a genuine drive to help customers, and possess the ability and desire for electronics and car audio then you are who we had been looking for!
Ø Minimum of 3 years experience in Related Field
Ø Knowledge in Microsoft Office.
Ø A strong command over written and verbal English.
Ø BPO/ Customer Support Experience is a plus.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Medical / Health Insurance
- Free Lunch or Snacks
- Email Support
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