Customer Service Representative (CSR) | Australian Account

Blackedge Digital Marketing Services

  • Angeles, Philippines
    Unit 12 G/F, Fil-Am Friendship Highway , Pampang, Angeles City, Pampanga, Philippines, Angeles, Pampanga, Philippines
  • Full time
Posted a month ago and deadline of application is on 30 Dec
Recruiter was hiring 3 days ago

Customer Service Representative (CSR) | Australian Account

Blackedge Digital Marketing Services

Job Description

Car Audio Customer Support Responsibilities;

Ø Knowledgeable in Automotive Audio and Stereo Parts

Ø Providing accurate information and expert product advice to the customer.

Ø Actively establishing working relationships based on trust and mutual respect.

Ø Assist in customer in specific stereo harnesses and facia needed for a plug and play.

Ø Assist customer about specific features of a specification of the head unit that the Customer needs and want.

Ø Assist Customers via the phone or Skype calling, emails, and live chat.

Job Description Our company is in search of a highly talented, well-mannered individual to become a part of our growing global customer support team. You will be providing world-class support to our customers through many different channels of communication - including: email, phone, live chat, social media. You will be responsible for identifying the root cause of customer problems and coordinating responses from various internal departments including Accounting, Logistics, and E-Commerce. While providing the support you will also be working closely with the Managers, learning the gameplay of how we build our clientele, manage risk, acquire customers, and always keep everyone happy. If you are empathetic, have great analytical skills, a genuine drive to help customers, and possess the ability and desire for electronics and car audio then you are who we had been looking for!

Minimum Qualifications

Ø Minimum of 3 years experience in Related Field

Ø Knowledge in Microsoft Office.

Ø A strong command over written and verbal English.

Ø BPO/ Customer Support Experience is a plus.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Free Lunch or Snacks Free Lunch or Snacks

Required Skills

  • Email Support

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Office Address
Fil-Am Friendship Highway , Pampang, Angeles City, Pampanga, Philippines
Business Process Outsourcing
1 opening

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About Blackedge Digital Marketing Services

Black Edge Digital Marketing Our team just doesn't represent people doing their job, Our team represents people working together to achieve one goal, to be the best they can be. Our team doesn't just come to work, Our team attends their career and indulges in their passion! Our team are Extremely sharp in every way! Our team are the unfair advantage! Our Team are the Black Edge, the sharpest and clean edge that can cut through anything they desire. Black Edge Digital Marketing the unfair advantage! Let's Play!
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