Customer Service Representative | MAKATI
BIG SKY NATION
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-08-29T16:00:00+00:00Job closed.
Job Description
- Places or cancels orders, and reservations.
- Resolves customer complaints via phone, email, mail, or social media.
- Escalates issues to Tier 2 (Skyroam Support) on a timely manner.
- Uses telephones, email, and social media to reach out to customers and verify account information.
- Greets customers warmly and ascertains problem or reason for calling.
- Answers questions about product and services.
- Assists with placement reservation, orders, refunds and exchange.
- Takes information such as addresses and phone numbers.
- Informs customer of deals and promotions.
- Works with Customer Service Supervisor to ensure proper customer service is being delivered.
- Closes out or opens call records.
- Follows up fulfilment of delivery and returns.
Minimum Qualifications
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At least a high school graduate.
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Experience in Customer Service is an advantage.
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Good work ethics.
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Excellent written and oral communication skills.
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Strong phone contact handling skills and active listening.
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Ability to multi-task and manage time effectively.
- Knowledge in use of MS Office Applications.
- Amenable to shift schedule
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Office Address
- Makati, Metro Manila, Philippines
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About BIG SKY NATION
A personal global WiFi hotspot that provides fast, secure and cost-effective internet service around the world. Skyroam's Hotspot covers 100+ countries, including all top travel destinations.