Bigbear Productions, Inc.
Bigbear Productions, Inc.

Customer Service Representative | Thai Speaking  

Bigbear Productions, Inc.

  • Pasig, Philippines
    99 Eulogio Rodriguez Jr. Avenue, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • ₱35,000.00 - ₱45,000.00 / month
    PHP
    35000
    45000
    35000
    MONTH
  • Full timeFULL_TIME

Expired 5 years ago

2019-03-30T16:16:05.296365+00:00
Job closed.

Job Description

  • Provide before and after sales support from different communication channels in a prompt manner
  • After Sales Support – Handling inquiries from customers via e-mail and live chat. Verifying customer's account with submitted KYC documents
  • Assist marketing team (English to Thai and vice versa translation in marketing research)
  • Perform follow-up communication activities through different channels
  • Ensure that required information is logged into the Backoffice system pertaining to players information and requests
  • Assess and handle customer complaints
  • Maintain competency level in terms of technical know-how and pass all functions certification assessments
  • Work with team in managing day to day task activities
  • Handle other projects and tasks as delegated.
  • Adhere to goals and objectives set forth by the company.
  • Practice and maintain department policies

Minimum Qualifications

  • 1-year experience in a Customer Service or BPO environment
  • Proficiency in reading and writing Thai language
  • Able to assess and evaluate requests to aid in the decision making for processing of clients' requests to comply with policy and procedures
  • Willing to relocate to Pasig City, NCR, Manila, Philippines

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Performance BonusPerformance Bonus
  • Free Lunch or SnacksFree Lunch or Snacks
  • HousingHousing

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
99 Eulogio Rodriguez Jr. Avenue, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
3 openings

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About Bigbear Productions, Inc.

Big Bear Productions, Inc. started its operations in the Philippines in 2014 as a business process outsourcing (BPO) company and is now rapidly expanding to serve the demands of its growing international market. The company maintains a very casual and upbeat work environment that ensures work-life balance for its employees and the continuous fostering of camaraderie among colleagues of different nationalities. The successful candidates will get vast exposure to working in a company catering to the international market, as well as generous leave benefits upon employment confirmation.

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