Beyond Innovations, Inc.
Beyond Innovations, Inc.

Service Supervisor  

Beyond Innovations, Inc.

 
  • Quezon City, Philippines
    188 Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2018-12-27T16:00:00+00:00
Job closed.

Job Description

  • Monitors the team's customer satisfaction performance, as well as root causing for action items on how to improve it accordingly especially on top dissatisfaction parameters.
  • Handles client cmplaints and escalation management.
  • Resolves DTI complaints and attends mediation hearings when possible.
  • Leads, collaborates and performs calibration procedures with cross-functional departments like retail/dealers/service partners that would be aligned in achieving department goals.
  • Corresponds and communicates closely with all dealers / retail and other service partners in resolving repair/replacement related concerns.
  • Conducts daily huddles and meetings with direct reports in providing updates and issues resolution and daily business action items
  • Delegates tasks ensuring direct reports are working per assigned responsibility.
  • Provides trainings and customer service skills development to achieve business objectives.
  • Provides coaching and feedback based on performance, develops, and motivates people for succession management.
  • Does audit and monitoring of individual staff performance.
  • Manages backroom operations as far as sms / email and follow-ups are concerned.

Minimum Qualifications

  • Bachelor's Degree of Business Administration, Management, Mass Communication or other related 4-year courses.
  • At least 1year experience in a customer service environment.
  • Customer Relations exposure is a plus or experience with direct customer interaction is an added advantage.
  • With work experience working in a service centre type business / company.
  • Awareness of Consumer Rights Law is a plus but not required
  • Must be service and customer oriented team player.
  • Excellent verbal and written communication skills.
  • Negotiation and motivational leadership skills.
  • Has strong command of the English language.
  • Flexible and self-motivated with the ability to work under pressure in a fast-paced and culturally dynamic organization.
  • Adaptable in handling difficult situations and able to handle customer complaints.
  • Ability to prioritize and perform multiple tasks.
  • Demonstrate guidance, control, and direction as well as initiative to improve business process.
  • Has pleasing personality, patient, courteous, and analytical.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
188 Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines
Industry
Consumer Electronics
Vacancy
1 opening
Website
http://www.beyondinnov.com

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About Beyond Innovations, Inc.

Beyond Innovations Inc. is a leading distributor of audio and home automation products in the Philippines. We provide premium and innovative solutions to discerning clients. These solutions can range from audio, automation, security and energy savings. As part of our continued thrust to offer innovative products, we recently added solar thermal air conditioning solutions to our product line up. Be part of the leading distributor of professional electronic product lines and personalized up to date home automation and solar air-conditioning system. Beyond Innovations Inc. offers true career development that will lead to your success, above industry compensation and benefits and a great place to work that guarantees professional and personal growth. If you are driven to jump-start a winning career and yearning to be part of something innovative, this is your chance. Come and make your ideas real with our Team! - Work with the best and brightest business minds in the industry - Find fulfillment in your work as you see the merits of your efforts directly impacting the business every day - Competitive Salary package with Non-Taxable allowances - Medical, Dental, and Optical coverage, plus medical allowances - Life Insurance - Above-par incentives and allowances based on performance and attendance

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