Customer Service Representative | Dispatch
Benchmark 365
- Cebu City, Philippines19th Floor, ACC Tower, Ayala Access Rd , Cebu City, Cebu, PhilippinesCebu CityCebuPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-10-18T16:00:00+00:00Job closed.
Job Description
- Intake calls and emails from Partners, end users, and vendors
- Provide quality customer service
- Log tickets based on Benchmark 365 protocols
- Prioritize, assign and collaborate all tickets created
- Coordinate Service Technician – Partner communication via approved platforms
- Maintain and ensure ticket flow by constant Service Technician monitoring and end user/vendor follow ups.
- Engage in Partner Capacity scheme
- Forecast workload for 2 – 3 days out
- Assist in Sales and Partner relation
- Document of all key IT systems
- Stay up to date on Benchmark 365’s products and integrations
Minimum Qualifications
- Six (6) months of experience as a Service Technical Representative is an advantage but not required.
- Advance English communication skills both in verbal and written
- Exceptional time management skills with the ability to prioritize and multi-task
- Logical and outstanding comprehension intelligence
- Proficient computer skills
- Knowledge of IT MSP business model is recommended by not required
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Ayala Access Rd, Cebu City, 6000 Cebu, Philippines
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About Benchmark 365
Benchmark 365 is an innovative IT service delivery organization with clients in Australia, the US, UK and Canada.
Our focus is on helping small organizations scale quickly by providing 24x7 IT services, advice, consulting, project delivery and support.
With an 18 year trading history, stable and diverse customers and an exceptional reputation we pride ourselves on our people and our culture.
As a small company, and not a BPO, our leadership are approachable and supportive of the team.
As a fast growing business our people are exposed to the latest in technology, receive mentoring, training and career development from internal subject matter experts and our global IT Partners.