Systems Engineer
Benchmark 365
- Cebu City, Philippines19th Floor, ACC Tower, Ayala Access Rd , Cebu City, Cebu, PhilippinesCebu CityCebuPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Triage and complete technical concerns by communicating with end users and vendors via phone and email
- Execute wide arrange of technical expertise from outlook configuration to server support
- Work on Windows, Office, Exchange, On-Premise and Active Directory
- Manage and maintain virtual cloud IT environments
- Assist in core LOB applications
- Operate on complex troubleshooting involving servers, firewalls and network related tickets
- Provide escalation support to team members in a non-traditional Level 1/2/3 escalation process
- Document of all key IT systems
- Stay up to date on Benchmark 365’s products and integrations
Additional Responsibilities
- Participate in Partner project that may include migration, network configurations and many more
- Participate in network design, pre-sales activities and product development
- Participate in the company’s evolving marketing efforts i.e sharing in blogs, social media and other marketing efforts
Minimum Qualifications
- Bachelor's Degree in Information Technology and/or Microsoft Certification as an Administrator/Engineer Level
- More or less 3-5 years demonstrated expert knowledge of virtual IT environments based on HyperV or VMWare
- Solid understanding on IT MSP business model and overview of different system concepts
- Adept on Active Directory and Microsoft Exchange
- Expert knowledge and skills on Microsoft Windows Azure and/or AWS administration and implementation
- Proficient grasp on network environments including provisioning and maintenance of firewalls, DNS and DHCP
- Experience working in a Level 2 or Level 3 role as an escalation point for Windows/Network related causes
- Automatous, flexible and self-motivated with an ability to remain calm through complex issues
- Analyse, assess, plan and execute mindset
- Strong English communication skills, preferably experience working with Australian, American or British companies
Perks and Benefits
- Paid Sick Leave
- Paid Vacation Leave
- Life Insurance
- Medical / Health Insurance
- Paid Holidays
Licenses and Certifications
- Microsoft Certified Desktop Support Technician
Preferred Courses
- Information Technology
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Ayala Access Rd, Cebu City, 6000 Cebu, Philippines
About Benchmark 365
Benchmark 365 is an innovative IT service delivery organization with clients in Australia, the US, UK and Canada.
Our focus is on helping small organizations scale quickly by providing 24x7 IT services, advice, consulting, project delivery and support.
With an 18 year trading history, stable and diverse customers and an exceptional reputation we pride ourselves on our people and our culture.
As a small company, and not a BPO, our leadership are approachable and supportive of the team.
As a fast growing business our people are exposed to the latest in technology, receive mentoring, training and career development from internal subject matter experts and our global IT Partners.