Team Lead | Customer Care | Gaming BPO
Ben Edictio
- Pasig, PhilippinesOrtigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱35,000.00 - ₱40,000.00 / monthPHP350004000035000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-04-10T16:00:00+00:00Job closed.
Job Description
- Be in charge of running and managing a team of Customer Service Executives (agents).
- Set targets for all other agents to meet.
- Schedule and organize shift patterns for other team members to ensure that customers are never left unattended.
- Monitor all correspondences to ensure that due procedures and quality standards are strictly adhered to.
- Facilitate and organize training session for all agents and participate in recruitment of new agents.
- Conduct regular review of agents’ performance and organize training sessions for under performers.
- Submit regular reports to management and seek new ideas and strategies to improve performance at the studio.
- Keep up with trends and happenings in the industry and ensuring adherence to industry standards.
- Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.
- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Minimum Qualifications
- MUST BE A "GAMER"
- ANY GENRE: RPG, Strategy, Simulation, Casual, Sports, etc.
- ANY PLATFORM: PC, CONSOLE, MOBILE, ARCADE, others
- 2-4 years of experience in a leadership position
- Email support background (as a lead)
- Gaming support experience an advantage
- Advanced knowledge of Google Drive (Docs, Sheets)
- Advanced knowledge of Windows Suite (Word, Excel, Powerpoint)
- Excellent communication skills – written, verbal and listening
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Ortigas Center, Pasig, Metro Manila, Philippines
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About Ben Edictio
On December 1, 2014, Ben Edictio was launched with an objective of providing IT recruitment and placement services for the global business community.
Ben Edictio is established and managed by professionals with over 50 years of combined management expertise in Information Technology, Human Resource, Sales, and Marketing disciplines. We have the reach and the resources to connect our customers to the very best talents drawing from our network and database of over 30,000 professionals. We focus on understanding our customers’ business and needs that is why we are able to offer solutions that fit seamlessly in our customers’ organization.