Senior Program Manager | Black Belt - Six Sigma  

The primary objective is to drive six sigma competency across the organization through training, interactions with leaders, and advocacy of six sigma education campaigns.

Essential Duties & Responsibilities:

Communication

• Coordinate with Program Delivery Leaders and Directors in identifying six sigma candidates who will undergo green and yellow belt certification programs.
• Conduct meetings with Senior Leadership team to update on six sigma progress including success rate of six sigma projects.
• Coordinate with Finance in ensuring that actual and projected financial benefits are measurable and tracked.
  • For completed projects, ensure that Finance Department measures the actual benefits generated.

Training

• Conduct green belt training for identified candidates and develop validation exams prior to certification.
• Conduct Train the Trainer sessions with yellow belt trainers to ensure standardized learning approach.

Mentoring

• Mentor green belt candidates on the DMAIC methodology and application to their projects.
• Mentor direct reports on their development.

Project Management

• Track status of all six sigma projects.
• Track training completion vs. planned.

Process

• Take the lead in developing a standard approach to analytics and data management.
• Develop a knowledge management governance system to ensure that all learnings and activities implemented in a project are stored and made available to other six sigma project teams.

Additional Specific Duties & Responsibilities:

• Attend country and region meeting.
• Audit client workflow / processes.
• Participate in company-wide projects.

Key Metrics and Scorecard:

• The Six Sigma Sr. Program Manager’s scorecard will be discussed individually by the Immediate Superior.

Educational Background:

• University degree or equivalent higher qualification

Special Certification

• Six Sigma Black Belt or higher

Work Experience:

• Worked in a Quality, Training, or Operations department.
• Worked with numbers and understand basic mathematics needed for reporting, analysis, and differentiation purposes.
• Proven and successful track record of effective training in the CRM business or a closely related industry.
• Experience in monitoring skills and coaching skills related to behaviour specific feedback.

Skills Requirements:

• Manage your time effectively and be focused on setting clear objectives and priorities.

Competencies

• Organizational awareness
• People leadership
• Customer-centric
• Goal orientation
• Quality orientation
• Analytical thinking
• Problem-solving
• Integrity
• Expertise
• Adaptability
• Communication
• Generating vision