Customer Services Agent
Ben Edictio
- undefined, Unit 5F 5th Floor Electra House Building, 115 Esteban St. corner Rufino St., Legaspi Village, Makati City Philippines 1229, Makati, Metro Manila, Philippines
- Full timeFULL_TIME
Expired 7 years ago
2017-03-04T16:00:00+00:00Job closed.
Job Description
- Acting as first line support to our corporate and consumer customers – aiming to solve their technical queries by phone and email
- Tracking, collating and responding to customer issues within agreed timescales
- Escalating and liaising with our Technical Operations Centre (TOC) in Portugal for more complicated cases
- Working closely with Service Account Managers to help develop, grow and retain customer accounts
Minimum Qualifications
- Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
- Knowledge of supporting GSM
- A professional telephone manner and call management skills
- Outstanding written and verbal skills in English - able to take technical information and translate into easily understandable language for customers.
- Exceptional customer relationship management skills – including handling complaints effectively
- Good teamwork, organisational and time management skills
- Excellent analytical and problem-solving skills
- Good attention to detail and the ability to understand and follow technical processes accurately
- Knowledge of the following tools/technologies would be an advantage: My SQL Querying, SIP, TCP/IP, LAN, DSL, Wi-Fi
- You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Unit 5F 5th Floor Electra House Building, 115 Esteban St. corner Rufino St., Legaspi Village, Makati City Philippines 1229, Makati, Metro Manila, Philippines
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About Ben Edictio
On December 1, 2014, Ben Edictio was launched with an objective of providing IT recruitment and placement services for the global business community.
Ben Edictio is established and managed by professionals with over 50 years of combined management expertise in Information Technology, Human Resource, Sales, and Marketing disciplines. We have the reach and the resources to connect our customers to the very best talents drawing from our network and database of over 30,000 professionals. We focus on understanding our customers’ business and needs that is why we are able to offer solutions that fit seamlessly in our customers’ organization.